Judith Chinonye Akuazaoku

JUDITH CHINONYE J AA K U A Z A O K U (--Oriwu Street, Ikota, Lagos Nigeria PROFESSIONAL SUMMARY I am an organized and detailed-oriented administrative and virtual assistant with over 4+ years of experience providing administrative support in office management, customer service, copywriting, data entry and virtual assistant. I have a track record of quickly completing tasks accurately and with efficiency. I am proficient in G-suite, project management tools, Ms excel, CRM systems and social media platforms. With my strong communication and interpersonal skills, I am adept at handling customer inquiries and resolving issues promptly. I am committed to providing the highest level of customer service and administrative support. SKILLS Brand representation Data entry Administrative support Structure prices CRM software Planning Workflow processes Networking Customer retention Trello, Asana & Slack Creative thinking Records administration Plan sales Data management Problem-solving Manage correspondence EXPERIENCE GENERAL VIRTUAL ASSISTANT, UPWORK- FREELANCE, Oct 2022 ‐ Current Established communication strategies for major initiatives impacting customer experiences. Negotiate Contract terms with internal and external business partners Tracked service statistics, reported on findings, and leveraged data to optimize strategies. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries Ensured effective contract administration through records management and compliance with procurement Directed and coordinated activities involving sales of manufactured products, services, commodities, real estate, and other subjects of sale. Contact Center Consultant, HR INDEXX (First Bank of Nigeria), Aug 2020 ‐ Dec 2021, Lagos Answered clients' questions and presented product value propositions to promote purchases. Investigated product concerns and communicated with departments to understand customer issues. Met sales and revenue goals through cold-calling and customer rewards programs. Settled insurance claims and escalated questionable applications to fraud departments for further investigation. Engaged with customers to understand and resolve issues and answer product questions. Customer Service/ Electronic Service Specialist, PHILLIPS OUTSOURCING NIG. LTD. (FIRST BANK of NIGERIA),Jul 2017 ‐ Aug 2020, Lagos Provided solutions, recommendations, and replacements with empathy and positive feedback. Monitored and resolved product and service issues promptly. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. De-escalated customer complaints using specialized communication techniques. Met productivity and quality goals to achieve KPIs and deliver excellent customer experiences. Directed individuals on the usage and benefits of self-service tools. Front Desk Receptionist, ExxonMobil PRODUCING NIGERIA UNLIMITED (Graduate Intern), Jul 2014 ‐ Jul 2015,Lagos Relayed messages promptly to the proper parties. Typed and proofread correspondence, memos, and meeting minutes. Received and distributed mail and documents. Resolved customer and guest complaints. Coordinated schedules and appointments using Microsoft Outlook and Google Workspace. Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities. EDUCATION UI/UX Design (In View) UDEMY Digital Marketing UDEMY Certification, IT Support Fundamentals COURSERA Training, IT Support DIGITAL WITCH SUPPORT COMMUNITY Certification, Project Management HAVARD MANAGE MENTOR Certification NATIONAL YOUTH CORPER SERVICE (NYSC) Bachelor of Library Science, (Second Class Upper Division) IMO STATE UNIVERSITY OWERRI COMMUNITY SERVICE Volunteer, Global Diaspora Confederation, Dec 2022 Feb 2022 Dec 2022 Nov 2022 Sep 2014 Jun 2014 Nov 2012