Mary Cris Veloso

Mary Cris Veloso Veloso Compound, F Zapanta, Villagonzalo 1, Brgy Tejero, Cebu City, Cebu, Philippines, 6000 Skype:-/Mary Cris Veloso Email:-Mobile: - Work History Relationship Hero Relationship/Life Coach - Professional Service by appointment (December 2020Present) • Conduct live 1-on-1 and/or group video coaching sessions to help clients overcome their dating and relationship challenges. • Analyze behavior patterns and strategize routines and exercises to manage and/or change such behaviors into healthier ones to help clients achieve their goals. • Analyze communication challenges coach effective communication styles. • Construct effective communication between parties to ensure clarity of message and comprehensibility with consideration to receiver’s communication style and challenges. Skills: • • Relationship/Life Status Assessment 1on1, Couple and Group Coaching/Counselling • • • Socratic Questioning Theory Presentation Program/Course Development • • • Progress Monitoring Conflict Management and Mediation Compatibility Testing ACADSOC Process Trainer February 2020 – September 2020 • Conduct Process training to new hired tutors • Conduct coaching and follow up on trainees endorsed for retraining. • Real Time reporting f trainee’s development in a 3-day period Skills: • • • • Deck Presentation Product Presentation and Coaching Mock Presentation Trainee Assessment • • Classroom/Training Facilitation CEET Evaluation for English Communications evaluation Datafox (Oracle) DATA Annotator and Reviewer – August 2019 to June 2020 (40 hrs/week) Schedule: 8PM-6AM Mnla Time • Research company and location • Data Scraping relationship and history • Webinar Facilitation • Quality Analyst • Google Document/Spreadsheet/Forms • Boolean search strings VISA Case Manager April 2019-July 2019 Careerchina (HomeBased) Schedule: 10PM-8AM Mnla Time • Process Development • Training and Development • E-mail management • Profile Management • Candidate Sourcing (English Teachers to relocate to China) • Candidate Interviews • Candidate Assistance Call Center Operations Manager, Recruitment and Training March 2018 – March 31, 2019 GrandTeton Professionals (Home-Based) Schedule: 9PM-9AM Mnla Time • Production, Call handling and Support Training Call Center trainees (Philippines and Venezuela) • Talent Sourcing • Talent Interview • Training Development to improve customer service quality • Payroll monitoring and review • Quality and Service Control • Salesforce Management • Address employee complaints and generate tickets for system failures and challenges (FreeVoice portal and app, SalesForce). • System Tool Management • Coaching and monitoring for employee development. • Process Development and Process Document creation • Training Curriculum Development • Training material development • GMAIL Admin management (Management of company emails/GSUITES) • Email Management • Social Media Management AT&T Product-Ready-Trainer and Communications Trainer March 2017 – March 2018 Convergys Philippines Services Corporation – Quezon City, NCR Schedule: 10PM-8AM Mnla Time • Administrative Task • DISC Assessment • Appointment Setting via Outlook (Read• DOPE Assessment Outs, Playbook discussion, meting markers) • Excel programming • Audio Transcription • Floor support • Candidate Assessment • Quality Evaluation • CEET (Communication Skill) Evaluation • Supply Management • Chatroom Management • Survey Generation via Surveymonkey and • Classroom Facilitation via Socratic quickconnect questioning approach • Talent Development through coaching with • Email Management Data Driven Analysis • Data Analysis • Tool Access Request/Application • Data Extraction from online sharepoint • VLOOKUP, PIVOT Analysis, COUNTIF, • Deep Dive Analysis/Root Cause Analysis IFERROR, LARGE, RANK, etc. Escalations Desk Manager 10/2015 - 03/2017 Convergys Philippines Services Corporation – Quezon City, NCR Schedule: 10PM-8AM Mnla Time • Chat room management/Crowd Control • Process Investigation • Complaint Management • Product Investigation • Email Management • Staffing Management • Extract Data from online sharepoint • Task Delegation • Inbound and Outbound Calls • Output reporting Technical Support Representative01/2014 - 10/2015 Convergys Philippines Services Corporation – Quezon City, NCR Schedule: 10PM-8AM Mnla Time • Bridge mode set up / walkthrough • Inbound call • Call Sorting • Modem Installation/walkthrough • CAP Navigation • Outbound call • Client Mail set up • Port forwarding • CRM Navigation Freelance Researcher and Writer 2011 -2012 Ultimus Research • Content Writing • Essay Review • Online Research • • Proofreading Facebook Advertising Education ELEMENTARY Tacloban Angelicum Learning Center- Tacloban City, Leyte, Philippines 6500 HIGH SCHOOL Leyte National High School- Tacloan City, Leyte, Philippines 6500 COLLEGE Bachelor of Science: Business Administration Multi major in Commerce Saint Paul School of Business and Law- Palo, Leyte -) Majors in: Accountancy Banking and Finance Management Marketing Good Shepherd Cathedral School -) Quezon City, Philippines Bachelor of Science: Accountancy -) NCBA Fairview- Quezon City, NCR, Philippines Bachelor of Science: Nursing -) REMEDIOS TRINIDAD ROMUALDEZ ELEM. SCHOOL- Tacloban City, Eastern Visayas, Philippines 6500 CERTIFICATION and TRAINING • Life Coaching – Relationship Hero, June 2021 • Relationship and Couple’s Coaching – Relationship Hero, October 2020 • TEFL/TESOL Certificate – World TESOL Academy, 2020 • FB Marketing, Chatbot, Email marketing, Wordpress and Photoshop training – High Five, March 2020 • Property Management (Five Star) – March 2020 • FBA and AMAZON Listing Training with Legendary VA- October 2019 • CEET (Communication Evaluation Tool) Certified - February 2018 Reference: Liron Shapira, Relationship Hero CEO & tech support (details available upon request) Misty Burrel, Marketing manager for GrandTeton professionals-