Jose Nicolas Estrella

Hardworking, reliable, dedicated, and professional freelancer with a desire to reach the Top.Self-motivated, with an eye for the smallest detail, very responsible, able to work without supervision under the pressure, and deliver excellent customer support. Working as a freelancer for several years with completed projects such as WebShop VA executive, Email/CS handler for a medical journal, Basketball Agent for Project B Sports, AirBnB CS support booking manager working across multiply platforms and using different software.

Managed over 300 listings over the course of 5 years and I managed all inquires, guest communication from potential guests, and write reviews after they end their stay with us. I

can also update weekly pricing and optimize listings. Also managed boat rental/

cruise tours across various platforms included but not limited to creating and managing listings.

Expert in Software and websites like:

Airbnb

HomeAway/VRBO

Booking.com/Extranet

Expedia/Expedia Central

Stripe Payments

Quickbooks

Hostaway

Asana

Trello

Properly

YourPorter

TurnoverBNB

Guesty

Excel and Microsoft Office

Samboat

GetMyBoat

TripAdvisor

Nautal

ClickandBoat

WordPress

Pipedrive

Base

Front

Vacation Rental/ Booking manager tasks:

• Partner Client Phone handling

• Creating invoices on Quickbooks and Payments on Stripe

• Backend Website Management

• Answering Vacation Rental Inquiries from guests with In a 1/2 hr frame

• Coordinating with the cleaners

• Daily Extension Up-Sells for guests who are staying

• Check-in / Check-out messages

• Resolving guest issues

• Creating Templates on different platforms for a pre-recorded response for generic inquiries

• Hostfully Guestbook creation and management

• Detailed Information about the YourPorter software and full handling

• Marketing on social media

My last 5 year journey includes handling the following Support jobs:

• Booking/reservations manager VA for short& long term rentals

• VA / Administrative assistant

• Help Desk/Ticket Support

• Live Chat Support

• Email Support

• Inbound Phone Support

• Outbound Phone Support

I have worked for clients from different countries and still going with a positive job success ratio. Communication is my passion and I firmly believe in fully comprehending customers' needs to achieve customer satisfaction.

-I can resolve customer complaints via email, chat, or social media.

-Greet customers warmly

-Sell products and services.

-Utilize computer technology to handle high customer complaint volumes.

-Work with the customer service manager to ensure proper customer service is being delivered.

I am a full-time freelancer and can work in the EU, UK, or US business hours.

If you consider me to be part of your team, I could upon your request submit references. My work history track is genuine and easily verified. I will never take a project in which I am unsure of 100% success and delivering above expected