Robert Nkama

"My goal is to create a customer service experience for clients that fosters satisfaction and long-term customer retention by consistently putting my best foot forward and dedicating 100% of my focus and commitment to my assigned responsibilities".

I am a native English speaker, highly experienced, fast learner and determined customer service representative and virtual assistant. With over five years experience in my arsenal as a client service specialist and quality analyst, working for U.S based legal companies representing clients for disability benefits, Camp Lejeune and 3M cases for Veterans, I have been able to acquire diverse set of skills such as but not limited to

• Quality analysis skills

• Cold and warm calling/sales support

• Data entry skills

• Email handling, Chat and Phone support use of CRM software including Salesforce and CMDS

• Time management skills

• Use of office tools such as excel and spreadsheets

• Customer Service skills

Other Highlights:

• Product trainer 

• Auditing calls and coaching 

• Admin task and reporting

• Taking inbound/outbound calls

• Client prospecting/Business development.

Finally, I believe that customer service is not just a department in an organization or a type of job, it is a positive attitude, a life style that emits positivity only. This is the belief and energy I intend on bringing to your organization.

I look forward to working with you.