Blessing A. Ajiboye
Virtual Assistant/Customer
Support Specialist
About Me
My Contact-om
-
Ikeja, Lagos , Nigeria
https://www.linkedin.com/in/o
midan-bee
Hard Skills
Creative problem-solving
Administrative support
E-Mail, Phone and Chat Support
Appointment settings
Telemarketing
Data Entry
Customer Success
Establishing lasting customer
relationships.
Email marketing
Soft Skills
Resourcefulness
Decision making
Communication
Multi-tasking
Attention to detail/Accuracy
Grit & resilience
Prioritization
Confidentiality and discretion
Education Background
Bachelor’s Degree
Olabisi Onabanjo University-
Language
Native English
Hardworking and dependable Virtual Assistant/Customer Support Specialist
proficient in scheduling, meeting support, and accounting functions. Quick
learner with advanced software abilities. Organizes files and streamlines
processes to increase operational efficiency.
Also, I am a proactive, customer-focused, and detail-oriented customer
support specialist with 5 years of experience working with big brands in
brokerage firms and other businesses.
I will help you to bring ease, reliable, fast, and empathic solutions to your
business and customers.
Professional Experience
Morayo Lebi & CO. | Lagos, Nigeria|Executive Assistant-
Key responsibilities:
Took and transcribed dictation, composed confidential correspondence
and prepared reports for management review.
Managed Email, Calendar, Scheduling appointments, Internet research,
and engaged clients to gauge satisfaction and solicit feed back.
Monitored inventory and ordered new supplies and equipment before
stock depletion.
Generated detailed meeting documentation and transcribed recordings.
Booked flights and accommodation for international business trips.
Coordinated events for office staff, organizing resources and preventing
scheduling conflicts.
AM Broker Intl. |Lagos| Customer Support Specialist-
Key responsibilities:
Handling all incoming customer support inquiries via support tickets and emails.
Helping customers resolve questions or issues in a clear, concise, and timely
manner.
Escalating inquiries to a manager or other team members whenever necessary.
Executing product replacements and exchanges, and ensuring all aftersales
queries are correctly logged in our RMA systems.
Reporting bugs or issues and sharing customer feedback with the CS team lead
as well as other departments.
Order fulfillment
Data Entry