Jinky Cara N. Herboso
Virtual Executive Assistant/Operations Manager
Creekside Celine Homes, Barangay Estefania
Bacolod City, Negros Occidental, 6100
--
SKILLS
Communication / Level: Intermediate
Multitasking / Level: Expert
Prioritizing / Level: Intermediate
Organization / Level: Intermediate
Initiative and problem-solving abilities / Level: Intermediate Dependability /
Level: Intermediate
Teaching / Level: Expert
Leadership and Management / Level: Intermediate
Proficient with MS Word, Excel, and PowerPoint / Level: Intermediate Fluent in
English / Level: Expert
Charismatic and confident public speaker / Level: Expert Administrative /
Level: Intermediate
Sales / Level: Expert
Adaptability and Flexibility / Level: Intermediate
office administration / Level: Intermediate
operation / Level: Intermediate
EXPERIENCE
Keller Williams Real Estate Company - Vania Rincon, California, USA Virtual Executive Assistant
September 2022 - December 2022
●
●
●
Read and analyze incoming memos, submissions, and reports in order
to determine their significance and plan their distribution.
Open, sort, and distribute incoming correspondence, including faxes
and email.
I work remotely from my home office using my own computer, licensed
software applications, phone, and internet connection.
●
●
●
●
●
●
●
●
File and retrieve corporate documents, records, and reports. Greet
visitors and determine whether they should be given access to specific
individuals.
Prepare responses to correspondence containing routine inquiries.
Perform general office duties such as ordering supplies, maintaining
records management systems, and performing basic bookkeeping
work.
Prepare agendas and make arrangements for committee, board, and
other meetings.
Make travel arrangements for executives. Conduct research, compile
data, and prepare papers for consideration and presentation by
executives, committees and boards of directors. Compile, transcribe,
and distribute minutes of meetings.
Attend meetings in order to record minutes. Coordinate and direct
office services, such as records and budget preparation, personnel,
and housekeeping, in order to aid executives. Meet with individuals,
special interest groups and others on behalf of executives, committees
and boards of directors.
Manage and maintain executives' schedules. Prepare invoices, reports,
memos, letters, financial statements and other documents, using word
processing, spreadsheet, database, and/or presentation software. Set
up and oversee administrative policies and procedures for offices
and/or organizations.
Supervise and train other clerical staff. Review operating practices and
procedures in order to determine whether improvements can be made
in areas such as workflow, reporting procedures, or expenditures.
Interpret administrative and operating policies and procedures for
employees.
Concierge of Care, LLC, California, USA - Virtual Operations and Sales
Manager
November 2020 - August 2022
●
●
●
●
●
Provide inspired leadership for the organization.
Make important policy, planning, and strategy decisions. Develop,
implement, and review operational policies and procedures. Assist HR
with recruiting when necessary.
I work remotely from my home office using my own computer, licensed
software applications, phone, and internet connection.
Help promote a company culture that encourages top performance and
high morale. Oversee budgeting, reporting, planning, and auditing.
Ensure all legal and regulatory documents are filed and monitor
compliance with laws and regulations. Work with the board of directors to
determine values and mission, and plan for short and long-term goals.
●
Identify and address problems and opportunities for the company. Build
alliances and partnerships with other organizations. Support worker
communication with the management team.
R and C Solutions Inc, California, USA - Operations Manager
December 2013 - December 2022
●
●
●
●
●
●
●
Research and target prospects using a variety of sales tools.
I perform various tasks similar to a manager or an office administrator.
Provides a variety of services, such as administrative support, sales,
marketing, accounting, writing, editing, proofreading, and desktop
publishing services.
I work remotely from my home office using my own computer, licensed
software applications, phone, and internet connection.
Cold call in order to obtain key information from targeted prospects to
meet the qualified lead criteria.
On a daily basis, track prospects - identify decision makers, timelines,
hot-buttons, and specific qualifications and enter data accurately and
consistently into the company's CRM.
And lastly, I manage different agents and clients of the company.
PURE SOUL Company, Kuwait, Al-Kuwait - Executive Secretary to the
Princess of Kuwait
August 2018 - October 2020
●
●
●
●
●
●
●
●
Read and analyze incoming memos, submissions, and reports in order
to determine their significance and plan their distribution.
Open, sort, and distribute incoming correspondence, including faxes
and email.
File and retrieve corporate documents, records, and reports. Greet
visitors and determine whether they should be given access to specific
individuals.
Prepare responses to correspondence containing routine inquiries.
Perform general office duties such as ordering supplies, maintaining
records management systems, and performing basic bookkeeping
work.
Prepare agendas and make arrangements for committee, board, and
other meetings.
Make travel arrangements for executives. Conduct research, compile
data, and prepare papers for consideration and presentation by
executives, committees and boards of directors. Compile, transcribe,
and distribute minutes of meetings.
Attend meetings in order to record minutes. Coordinate and direct
office services, such as records and budget preparation, personnel,
and housekeeping, in order to aid executives. Meet with individuals,
●
●
special interest groups and others on behalf of executives, committees
and boards of directors.
Manage and maintain executives' schedules. Prepare invoices, reports,
memos, letters, financial statements and other documents, using word
processing, spreadsheet, database, and/or presentation software. Set
up and oversee administrative policies and procedures for offices
and/or organizations.
Supervise and train other clerical staff. Review operating practices and
procedures in order to determine whether improvements can be made
in areas such as workflow, reporting procedures, or expenditures.
Interpret administrative and operating policies and procedures for
employees.
Americana Kuwait Company, Kuwait, Al-Kuwait - Customer Service
Representative Agent
July 2016 - July 2018
●
●
●
Anwser's incoming calls from customers who want to place orders either
in English or Arabic language, respond to inquiries, manage complaints,
troubleshoot significant customer service problems, and provide general
information.
I am a member of the primary contact team for consumers interested in
the products we offer and will be responsible for assisting them in
completing purchases online and over the phone.
I am also informing customers of the product terms and features and
projecting a professional company image through voice and online
interactions.
JELS/I Love Philippines English Academy, Bacolod City, Philippines English Secondary Language Teacher
December 2011 - February 2013
●
●
●
●
●
●
●
●
Teaching English to the students whose first language is not English.
Prepare lesson plans for the students after conducting a good amount of
research on the subject.
I make use of new and improved teaching methods in order to make the
classroom sessions more interesting.
I ensure that the class sessions are interactive.
Give special attention to each and every student and make sure that the
students clarify all their doubts related to the subject.
I see to it that the students maintain discipline in the class.
Prepare examination papers for the students and conduct examinations.
Evaluate the students’ performance in the exams and grade them
accordingly.
Give extra attention to the students who are weak in the subject.Maintain
a record of the students’ attendance.
●
●
Look for different ways to make the classroom sessions more interesting
for the students.
Conduct ESL workshops in order to make the students understand
various aspects of the language.
Transcom Asia- Call Center Company, Bacolod City, Philippines Customer Service Representative Agent
October 2009 - March 2011
●
●
●
●
●
●
Obtains client information by answering telephone calls; interviewing
clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing
information.
Maintains communication equipment by reporting problems. Maintains
and improves quality results by adhering to standards and guidelines;
recommending improved procedures.
Updates job knowledge by studying new product descriptions;
participating in educational opportunities.
Accomplishes sales and organization mission by completing related
results as needed.
Bacolod Sparta English Center, Bacolod City, Philippines - English
Secondary Language Teacher
April 2009 - October 2009
●
●
●
●
●
●
●
●
●
●
Teaching English to the students whose first language is not English.
Prepare lesson plans for the students after conducting a good amount of
research on the subject.
I make use of new and improved teaching methods in order to make the
classroom sessions more interesting.
I ensure that the class sessions are interactive.
Give special attention to each and every student and make sure that the
students clarify all their doubts related to the subject.
I see to it that the students maintain discipline in the class.
Prepare examination papers for the students and conduct examinations.
Evaluate the students’ performance in the exams and grade them
accordingly.
Give extra attention to the students who are weak in the subject.Maintain
a record of the students’ attendance.
Look for different ways to make the classroom sessions more interesting
for the students.
Conduct ESL workshops in order to make the students understand
various aspects of the language.
EDUCATION
University Of Saint La Salle, Bacolod City, Philippines - AB - Bachelor
of Arts in Political Science
June 2005 - May 2009
LANGUAGES
English - Level: Expert
Arabic - Level: Beginner
Tagalog - Level: Native Speaker
REFERENCES
Awatif Alsabah
●
●
●
●
Owner - Life Coach
Puresoul Company
--
Haitham Almahmeed
●
●
●
●
CEO
Shield and Spear
--
Wendy Rose Davis
●
●
●
●
Owner/ CEO
R and C Solutions Inc.
--