MARK ANTHONY GELLEGANI
SALES REP/ CSR/ GEN VA/ TSR
Mobile: -
live:markgellegani_1-https://www.linkedin.com/in/markgellegani141927/
ABOUT
Experienced in real estate, sales leadership, customer service, telemarketing, and cold calling. Proven track
record as a Virtual Assistant, Telemarketer, Sales Closer, and Team Lead for telecommunications and satellite
radio clients. Committed to achieving results and exceeding targets.
PROFESSIONAL
SKILLS
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Leadership Role
Coaching and Mentoring
Office Administration
CRM Management
Customer Service
Sales Development
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Appointment Setting
Sales Closing
Cold Calling
Lead Generation
Transaction Coordination Support
Answering Calls/ Call Backs/ Follow-Ups
Social Media Management
Social Media Marketing
Email and Calendar Management
Customer Retention
Invoice and Repair Ticket Management
Ordering Support and Management
Email Marketing
SOFTWARES
• Microsoft Suite
• Google Workspace
• CRM ( Bitrix24, Podio, LS CRM, DTV
Rio, OPUS, Telegence, BombCRM,
GoHighLevel and etc... )
• Adobe Acrobat Reader
• Adobe Photoshop
• Slack
• Canva
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Zillow
Batch Leads
Apollo.io
Lead Scrape
Lead Gorilla 2.0
Lusha
Friday Forum
Base Camp
• Trello
• eCommerce platforms
( Walmart, Amazon, Shopify,
Aliexpress, Zendesk, Gargious )
• Kumospace
• XenCall
• Calltools
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SpitFire
Interviewer App
Spot N Paste
OAGenius Gravity Product Sourcing
Zentail
CorelDraw
3CX
Avaya
Dropbox
Dashlane
ZeeDrop
FBA Calculator
WORK EXPERIENCE
Company: Sales Kiwi
Position: Appointment Setter/ Cold Caller/ Lead Gen/ Sales Closer/ SDR
Client's Industries: Real Estate, Solar, Software Development, SaaS, Poperty Management, Coaching
Closer Date: September 12, 2021- September 15, 2023
• Lead Generation: Conduct research to identify potential leads, collect and analyze data, and input
information into databases. Utilize various marketing and advertising platforms to generate leads.
• Appointment Setting: Schedule appointments with potential clients, confirm meetings and follow-up
as necessary. Maintain accurate schedules and calendars, provide timely reminders to agents and
clients.
• Cold Calling: Initiate calls to potential clients, introduce products or services, and follow a script to
persuade them to schedule an appointment. Collect necessary information for follow-up, such as
email addresses, phone numbers, and preferences.
• Sales Closing: Develop and maintain relationships with clients to facilitate the closing process. Manage
the negotiation process, present offers, and coordinate with other departments to finalize contracts.
Provide post-sales support as necessary.
• Administrative tasks: Perform various administrative tasks, such as managing
calendars, scheduling appointments, preparing and sending emails, and
updating databases. Organize and maintain files, reports, and other
documentation as required.
Company: IBEX Global Philippines
Position: Sales Team Lead
Client: AT&T
Date: June 28, 2017 - September 4, 2021
Provide leadership, coaching and support to a team of sales development representatives or other
sales professionals
• Monitor team performance and provide regular feedback to ensure individual and team goals are
met
• Conduct regular performance evaluations and identify areas for improvement
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Develop and implement sales strategies, training programs and initiatives to improve sales
productivity and efficiency
Analyze sales data and performance metrics to identify trends and areas for improvement
Collaborate with other departments to ensure customer satisfaction and retention
Ensure compliance with company policies, procedures and industry regulations
Lead team meetings to communicate updates, share best practices and provide motivation
Foster a positive and engaging team environment to drive employee satisfaction and retention
Continuously improve leadership and coaching skills to increase team performance and success
Company: Stream Global Services / Convergys
Position: CSR / SME/ Team Lead
Client: SiriusXM Satellite Radio
Date: Feb 20, 2013 - June 15, 2017
Customer Service Specialist
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Respond to customer inquiries via phone, email or chat
Resolve customer complaints or issues in a timely and satisfactory manner
Provide information about company's products or services
Maintain accurate customer records and logs
Collaborate with other departments to resolve complex customer issues
SME (Subject Matter Expert:
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Provide product or service expertise to customer service team
Develop and deliver training sessions to enhance product knowledge and customer service skills
Collaborate with other departments to identify and address product or service issues
Analyze performance metrics and develop action plans to improve customer satisfaction
Serve as a liaison between customer service team and other departments
Company: Global Connect E-Solutions
Position: Appointment Setter
Client: Federal Financial Group
Date Oct 14, 2009 - Jan 11, 2013
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Responding to customer inquiries and concerns via email regarding medical equipment
Assisting customers in selecting the appropriate medical equipment based on their needs
Handling order placements, payments, and shipping information
Resolving customer complaints and issues in a timely and professional manner
Providing technical support and troubleshooting assistance for medical equipment.
EDUCATION
BACHELOR OF SCIENCE in COMPUTER SCIENCE
ATENEO DE DAVAO UNIVERSITY
1995 - 1999