Medylyn Garcera

Medylyn A. Garcera PROFESSIONAL PROFILE: Skilled as Operations, Supervisor for almost 4 years and 7 months. Monitor and coach the agents in every process and identified opportunity in call handling. Provide support for daily operational and administrative functions. CONTACT DETAILS: •-/- •-• 1069 Purok 6 Brgy. Balogo Sorsogon City WORK EXPERIENCE: Customer Service Representative – (Short-Term Rental) – Property Management Staykeepers Homes (UK Based Company – Upwork) – Jun 2021 – Aug 31, 2023 - Handles complaints, reviews, payment collection and email and phone support - Manages Airbnb, VRBO, Booking.com and Expedia Operations, Supervisor – Travel and Hospitality Teleperformance Cebu – Jan 2016 – Jun 2021 - Manage to 16 agents to help them improving their skills in handling flights and hotel Customer Service Representative – Travel and Hospitality Teleperformance Ayala – Jan 2014 – Jan 2016 - Skilled in communicating with the client over the phone or email by providing resolution to their concerns - Consistent as being top performer month-over-month - trained in Amadeus and Sabre - handles Airline Schedule Change Customer Service Representative JHM Air Travel – Jan 2012 – Dec 2013 Customer Service Representative Gateway21 – Jan 2011 – Dec 2011 SKILLS AND ABILITIES: • Good communication and interpersonal skills • Excellent organizational and multi-tasking skills • Great writing skills • Fluent in English EDUCATION BACKGROUND: Sorsogon State College Bachelor in Elementary Education • Graduated class of 2010 • Board Passer for Licensure Examination for Teachers System Technology Institute Diploma in Computer Studies • Graduated class of 2003 CERTIFICATIONS AND TRAINING ATTENDED: • Coaching for Success • Airborne • TOPS Supervisor Training