Maxximize

Maxximize is a leading global customer service outsourcing company that specializes in providing exceptional Multilingual Customer Experience solutions to help organizations succeed and grow. With a team of over 50 field professionals, we have the skills, experience, and theoretical knowledge necessary to deliver high-quality Customer Support.

Since our establishment in 2014, our mission has been to ensure the long-term sustainable growth of our clients' businesses through exceptional Customer Service. We understand the importance of delivering outstanding customer experiences and have built our reputation on exceeding customer expectations.

At Maxximize, we are committed to staying ahead of the curve by leveraging the latest technologies, implementing best practices, and providing cost-effective services to our clients. We understand that every client is unique, and we tailor our services to meet their specific needs and goals.

Our team members are well-versed in the main tools used in Customer Service Departments, including Zendesk, Freshdesk, Gorgias, Reamaze, Slack, Shopify, Magento, Amazon SellerCentral, Intercom, and many others. We are also experienced in working with CRM and ERP systems, order fulfillment and logistics services, as well as payment gateways such as Stripe, PayPal, and Klarna, including disputes resolution management.

Facts and Figures on "Upwork":

• 100% JOB SUCCESS
• TOP RATED PLUS
• Total earned $500K+
• Total hours on Upwork 53K+
• Total jobs 82+

At Maxximize, we believe in providing personalized attention to each client. As a boutique agency, we take the time to learn everything about the company we serve, including its business, history, people, products, services, and approach. This deep understanding allows us to provide a level of support that aligns with our clients' values and objectives.

We offer a comprehensive range of services to support our clients' customer service operations and help them achieve their determined Key Performance Indicators (KPIs) while increasing overall customer satisfaction. Our services include:

1. Multilingual Customer Support: We provide customer support in more than 15+ languages, including English, German, Spanish, French, Italian, Chinese, Japanese, Portuguese, Turkish, Arabic, Russian, Ukrainian, Polish, Romanian, Moldovan, Lithuanian, Estonian and Latvian. This enables our clients to effectively communicate with customers from different regions and cultures.
2. 24/7 Omnichannel Customer Service: We offer round-the-clock customer service through various channels, including email, live chat, phone, social media, messenger, and telegram. This ensures that customers can reach out for support at any time and through their preferred communication channel.
3. End-to-End Back-Office Operations: In addition to customer support, we provide comprehensive back-office operations support. This includes knowledge base management and SEO-optimized multilingual content creation for e-commerce product catalogs. We also specialize in international Amazon Store Management, Marketplace Store Management on global and local platforms like eBay, Walmart, Etsy, Rakuten, AliExpress, Alibaba, Allegro, Ozon, Overstock, Faire, Mercado Libre, and others. Furthermore, we offer Social Media Store Management and Social Media Customer Experience Management.
4. Dropshipping Expertise: We have extensive experience and expertise in the field of dropshipping. Our team can manage various aspects of the dropshipping process, including product listing, order fulfillment, pre and post-sales customer service, as well as RMA and returns management.

By partnering with Maxximize, our clients can benefit from our multilingual and highly experienced customer service team. Our services enable our clients to:

• Open new markets simultaneously, expanding their reach and customer base.
• Maximize customer lifetime value by delivering exceptional customer experiences that foster loyalty and repeat business.
• Retain profits by effectively addressing customer concerns and resolving issues promptly.
• Enhance brand reputation through consistently positive customer interactions.
• Attract more customers through word-of-mouth referrals and positive online reviews.
• Increase conversions and order value by providing personalized and attentive support that drives customer satisfaction.

Our approach is tailored, flexible, and goes above and beyond best practices and industry standards. We are dedicated to delivering quality and growth to our clients, and we continuously strive to exceed expectations. To learn more about our approach and how we can bring value to your business, please contact us now.