Virtual Leaders BPO

Telephone Sales || Customer Support | Call Center | Answering Service | Virtual Office

Who are We

Virtual Leaders is a global outsourcing provider, endeavoring to provide transformational services in BPO space, operating from its main offices in the US, whilst employing a number of virtual professionals across

-USA

-Jamaica

-Philippines

-Pakistan

-India

All agents specialize in both fluent English and fluent Spanish.

As our core business model, we aspire to create path-breaking advances in Business Process Services across the domains of Customer Interactivity and Digital & Social Media Marketing. We have spent years developing industry standard expertise within our current operational structure. This ensures we provide reliable and cost effective solutions, to not only retain existing customers but to grow your business to achieve profitability.

Our Core services channels include, but are not limited to:

Inbound Voice

Outbound Voice

LiveChat

Email

Based on our experience both in the industry as employees within the contact centers space, as well as managerial experience with previous clients, we have capabilities to manage communications/support through the following platforms:

Slack, Skype, Trello, Teamwork, Facebook Groups, Amazon Seller Central, Shopify Infusionsoft,

Salesforce, ZenDesk, Helpscout, Desk Grasshopper, Google Docs/Spreadsheets, iTunes Reviews, Yelp and Amazon Reviews.

With the BPO Support space expanding at high rates, we have opted to specialize in the following support areas:

 Customer Service

 Technical Support

 B2B/B2C Telesales

 Leads Generation

 BackOffice

 Appointment Setting

Our team is currently expanding and we await the right opportunity to provide our client with exceptional services. All our programs are customizable across multiple channels. With the ever growing change in the customer demand, our approach to business is dependent on huge flexibilities, so provide a pool of culturally diverse freelance professionals to add the right complement to your project.

Please feel free to connect with us