Aaron Nigel de Jesus

 Curriculum Vitae of Aaron Nigel Lim De Jesus #011 N. Perez Interior St., Brgy. Pansol, Quezon City 1101 Email-  Cel:- Career Objective: To be a team player and to exceed client’s expectations then eventually be promoted to a higher post. Employment History: Mantra Sys http://mantrasys.com/ Sept 2017 – Feb 2018 Position Title : B2B Lead Generation and Appointment Setting Representative Specialization: Customer Service Industry: Call Center / Home-based / BPO Work Description: I call and look for the decision maker of a company to be validated and set for an appointment to have our senior discuss a possible system integration using our platform. Pro Reservations Oct 2016 – July 2017 Position Title : Booking and Reservation Agent/Customer Service Representative Specialization: Customer Service Industry: Home-based Work Description: We assist customers and process bookings for their private luxury vehicle bookings attending parties, events and airport transportation needs. CHOXI.com (HOMEBASED) Sept 2013 – Feb 2016 Position Title : Phone and E-mail Customer Service Representative Specialization: Customer Service Role: Customer Service Industry: Call Center / Home-based / BPO Monthly Salary: PHP 27,000 Work Description: We assist customers regarding their orders including processing of returns for exchange or/and refund, as well as billing inquiries through phone call and email support. VXI Global Philippines Feb 2012 – Aug 2013 Position Title : Inbound Sales Representative for Simplexity Specialization: Inbound Sales Role: Sales Representative Industry: Call Center / IT-Enabled Services / BPO Work Description: We sell mobile phones for US phone carriers like AT&T , Verizon Mobile , Sprint, T-mobile and other Pre-paid carriers as well. CONVERGYS April 2011 – Feb 2012 Position Title : Tier 2 Technical support representative for AT&T U-verse Specialization: Technical Support/Inbound Sales Role: Customer Service - General Industry: Call Center / IT-Enabled Services / BPO Work Description: I handle a bundled service of DSL, landline and cable TV, and helps customers fix technical concerns over the phone. IBM Daksh Business Process Services September 2010 – March 2011 Position Title : Financial Customer Service Representative for Citibank Specialization: Customer Service Role: Customer Service Representative Industry: Call Center / IT-Enabled Services / BPO Work Description: We take care of Citibank Sears card holders with their billing concerns and other customer service related roles. NCO/RMH March 2010- Sept 2010 Position Title : Tier 2 Technical Support Representative for XBOX 360 Specialization: Customer Service Role: Customer Service - General Industry: Call Center / IT-Enabled Services / BPO Work Description: I handle a console account for Microsoft, assisting customers regarding online troubleshooting and internet connection problems for XBOX live. SITEL Corp August 2006- April 2008 Position Title (Level): Inbound sales/ Customer Service Representative for MCI Verizon Specialization: Customer Service Role: Customer Service - General Industry: Call Center / IT-Enabled Services / BPO Educational Background Graduation Date : 2002 - 2004 Major: Advanced Electronics Technology Institution/College: Lion's Presidents League, Philippines