Abegail Mendoza

Abegail Angelie Mendoza PNLE Passer: Registered Nurse Social Media Manager Customer/Technical Support Representative Amazon Product Researcher ABOUT CONTACT abhieberbo@gmai l.com-B Unit D Pacita compound Dr. Sixto Antionio Avenue Rosario, Pasig city Abegail is a Registered Nurse by profession. She is hardworking, fast learner and keen to every detail of her work. She always sees to it that she will be able to meet all set deadlines without compromising the quality of her work. She has worked with several BPO companies. This enabled her to experience voice calls, chat support and accomplishing offline tasks. Her previous job trained her as well to handle Quality Assurance tasks which allowed her to further expand her knowledge in MS Excel and presentation of data through MS powerpoint slideshows that she has created. EDUCATION CORPORATE EXPERIENCE BACHELOR OF SCIENCE IN NURSING 2011 Centro Escolar University Makati Branch BPO REPRESENTATIVE Telus International Philippines Oct 2014 - Oct 2016 Assists technicians, CSRs and TSRs concerning tech schedules. Admin tasks INTERACTIVE SPECIALIST Puzzlebox, Inc May 2014 - Aug 2014 SOCIAL Email support Social media manager TECHNICAL SUPPORT REPRESENTATIVE fb.me/lalabhies @lalabhies @lalabhies Stream Global Services, Inc. Mar 2013 - April 2014 Chat support representative wherein I answer customers' queries and assists them with troubleshooting steps on their gaming consoles. CUSTOMER SUPPORT REPRESENTATIVE Stellar Philippines, Inc. Oct 2012 - Jan 2013 Inbound support for customers' inquiries, booking and rebooking of airline tickets. FREELANCE EXPERIENCE RESEARCH ASSISTANT FOR MASTER'S DEGREE THESIS Tasks included are proof-reading, editing and research tasks. AMAZON PRODUCT RESEARCHER Task is to source profitable products based on the client's criteria through Amazon.com and other stores. VIRTUAL ASSISTANT April 17, 2018: Completed 1- month apprenticeship program as a Social Media Manager. December 31, 2018: Completed 1-month apprenticeship program of Filipina Homebased Moms Online University. SPECIAL SKILLS Call Center Complaint Handling Social media moderation Multiliple chats Photo editing Records Management COMPUTER SKILLS Canva Microsoft Office Live Person Chat Support Tool Zendesk Easil Google apps Trello Asana