Abegail Patano

Worked over 10,000++ Logged Hours and counting as an online Freelancer

Over 5 Years work experiences in a Call Center Industry plus 8+ years working as a freelancer and online.

Here are a lists of other Expertise and Qualifications I possesses;

>Excellent Phone & Email Support
>Chat and Ticket Support via Zendesk
>Expert with Inbound Lead Follow Up (Phone & Email)
>Effective in Sending Emails on your behalf as your PA
>Best in Organizing Emails
>Top Agent for Outbound both in email and phone outreach
>Master in List building, Database and Stock Management
>Knowledge in Building and creating knowledge base
>Excellent Appointment setter
>Can Take inbound support phone calls
>very efficient in Data Entry and research with the use of Google Drive (Docs, Spreadsheet), Gmail, GChat, GCalendar,
>experienced in using online CRM tools like Salesforce, SugarCRM, Zoho, Basecamp, Zendesk, Linkedin,etc...

Managerial Position I have taken both online and Offline:

>>>Project Manager - I handled projects/businesses from start-up to middle scale. I handled recruitment process, training, team management, business analysis, process improvement and many more.

>>>Team Manager - worked as Customer Service Manager which I handled a team of more than 15 agents working virtually. I was responsible for their performance and career growth through one on one coaching, performance analysis and action planning, call monitoring, team meeting, team building, process improvement and many more.

>>>Staffing Manager- I have been an oDesk Agency owner and recruiter for more a couple of years now. I have recruited for Data entry providers, Researchers, sales executives, CSRs, VAs, graphic designers, software engineers, team managers, etc. I can create job postings from scratch, source, pre-select and interview candidates, HR-related tasks like handling payroll and employee benefits.

>>>Account Manager- worked primarily with a large SaaS company taking care of new accounts and scheduling them for an online training to learn about the Software they have purchased. Processed orders, send quotes and proposals for renewals and doing Customer Success Calls for possible upgrades.