Abel Mwirigi
+254, Nairobi, Kenya,
Phone: -
E-mail:-WORKING LANGUAGES
English to Swahili
Swahili to English
SKILLS PROFILE
Experienced translator/ interpreter/Proofreading/Transcription.
Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a
high degree of accuracy.
Received numerous accolades from senior management for consistently providing excellent
service and tactfully resolving sensitive issues.
Excellent working knowledge using IBM systems; Lotus 1-2-3, Microsoft Excel, WordPerfect,
Microsoft Word.
Knowledge of and experience with corporate mailroom procedures
Good filing and organizational skills
Experience in handling confidential paperwork
Ability to take accurate phone messages and deliver messages promptly
Good customer-relations background
EXPERIENCE
January 2019 – may 2020
Interpreter at UNHCR
Legal interpretation
Business interpretation
General interpretation
Medical interpretation
Jan2018— July2019
Interpreter/Translator, transcriber,
Personal Assistant at proz.com
Interpreter at proz.com
I.e medical interpretation, general interpretation, legal interpretation and business interpretation
and many others.
Translating technical documentation.
Translating Letters and Hitch reports, minutes of meetings, email correspondence
Translating Eng/Swahili, Swahili/Eng:
Specialised software application and manuals
Capital workover operations reports
Computer modelling of well diagrammes
Well completions, waterflooding reports, instructions
Bottomhole treatments,stimulation events
Laboratory papers, tables and tests results prior to well treatment
Geology description of well, geology reports
Interpreter at proz.com
January 2018—November
2018
English-Swahili transcriber
Appen online
Transcription of Swahili audios into texts
Participated in preparing contracts with recruit agencies.
Transcribing audios into word text.
Worked with NRC as interpreter and customer service
1.Medical interpretation
2.General interpretation
3.Business interpretation
4.Legal interpretation
5. Resolve customer complaints via phone, email, mail, or social media
6.Greet customers warmly and ascertain problem or reason for calling
June 2017– December 2017
Data Entry Operator and customer service at Upwork
Insert customer and account data by inputting text based and numerical information from source
documents within time limits
Compile, verify accuracy and sort information according to priorities to prepare source data for
computer entry
Review data for deficiencies or errors, correct any incompatibilities if possible and check output
Research and obtain further information for incomplete documents
Apply data program techniques and procedures
Generate reports, store completed work in designated locations and perform backup operations
Scan documents and print files, when needed
Keep information confidential
Respond to queries for information and access relevant files
Comply with data integrity and security policies
Ensure proper use of office equipment and address any malfunctions
Assist with placement of orders, refunds, or exchanges.
Call and receive calls from customer service to help them and solve their issues.
EDUCATIONAL BACKGROUND
Bachelor's of Arts International Relations -Egerton university
AREAS OF EXPERTISE
Logistic
Construction
Marketing
Legal
Accountance
IT: hardware & software
Pharmacy
Business, Financial texts
Questionnaires
General texts
SOFTWARE & HARDWARE
SDL tredos
memoQ
Powerpoint
Pagemaker/InDesign
Framemaker
Access
Adobe PDF
Babylon
References available upon request
1- AHMED MAHAT ABDULLAHI
DRC NRC EDUCATION OFFICER,
Contact: --2- Mohamed Abdullahi Farah
NRC-ASSISTANT Officer
Email:-Contact: -
Technical/Industry
