Abhilash Atmaram

Experience Customer Success Representative, MOBSTAC, Bengaluru, India ABHILASH ATMARAM Customer Success Representative Telephone - Email - Profile Skilled Customer Success Representative with deep SaaS experience offering expertise in resolving issues in a timely and accurate manner for achieving customer support satisfaction and customer retention goals. Adept at building customer loyalty and repeat business. Skills CRM Softwares Customer Relations Lead Engagement Social Media Marketing SaaS application Demo Customer Retention Customer Onboarding E-mail and chat support Sales profeciency Upselling techniques International sales support Customer oriented Strong Interpersonal skills Content creation Visitor Engagement Documentation of support articles Account Management 2016(JUNE) TO CURRENT Anchored customer onboarding activities with all new customers for onboarding process Conducted weekly customer onboarding webinars Handled Chat, email and call support to help customers succeed in leveraging product Documented support articles as and when required Served as an account manager for highvalue marquee customers( Google and T-Mobile) Provided customers with best practices and product feature education to enhance usage Focused on customer retention to reduce churn and improve NPS scores Worked with the engineering team to provide technical support when needed Developed promotional email marketing campaigns to generate awareness and retain user adoption Education Pre-University, SCPU College Bengaluru, India - Bachelor of Technology, GAT Bengaluru, India - Interests Traveling, hiking, blogging, technology and growth, cricket, dark comedy movies, community involvement, photography, videography, event management, meme creation