Abhishek Charan

Abhishek Charan- Jaipur, India - Profile With a Green Belt Six Sigma certivcation and oyer 18 fears ow experience, I haye collaborated zith diyerse organiMations to enhance operational excellence and streamline processes. Af extensiye capabilities encompass customer seryice, risk inyestigations wor bufers and sellers, onboarding procedures, launching operations in nez countries, LAK, YCT, risk assessment, and related domains. jhroughout mf prowessional 0ournef, I haye consistentlf achieyed tangible outcomes, spearheading process enhancements and optimiMing operational e—ciencf. I excel in analfMing intricate data to identiwf trends, patterns, and opportunities wor revnement. Ls a strategic thinker, I adopt a results-oriented mindset and continuallf seek innoyatiye resolutions to oyercome business challenges. Af commitment to driying continuous improyement and deliyering exceptional customer seryice wuels mf convdence in making a positiye impact zithin anf organiMation. Employment History Program Manager - Global Process Owner, Amazon, Gurgaon Januarf 2P22 R Oresent 1. esponsible wor end-to-end Seller onboarding policf and S3O changes wor registrations business globallf. 2. Lcting as a global single point ow contact wor Global Lccount Aanagers wor seller onboarding escalations, including executiye escalations.4 D. Keading Global Seller onboarding pro0ects and nez countrf launches 5. 7riying signivcant communication across departments, to wront line and executiye leyel leaders. E. 7eyelop long-term department and wunctional strategies and signivcantlf inQuence the cross-companf pro0ect deyelopment and deliyerf processes and standards.4 6. 7eliyering complex medium to large scale pro0ects wrom initiation through deliyerf q. Toordinating zith yarious wunctions including 3perations, Tompliance, Seller (xperience, )ualitf, etc. wor streamlining the seller onboarding process. 8. esponsible wor managing escalations, SKL, Hualitf, compliance, and yarious other metrics wor the business.4 9. Tollaborate zith cross-wunctional teams, such as compliance, legal, seller support, capacitf planning and technologf, to plan and execute identitf yerivcation operations. jhis inyolyes coordinating resources, devning zorkQozs, and establishing standard operating procedures :S3OsV to ensure e—cient and eUectiye inyestigations. Group Manager - Operations, Amazon, Jaipur June 2P18 R 7ecember 2P21 1. Fandled India Tustomer Seryice jeams including LmaMon Oaf, (scalations and other yoice and non-yoice teams 2. Fandled end-to-end 3perations metrics wor Tustomer seryice sites including • 1. Lttrition 2. (—ciencf D. )ualitf 5. SKL management E. &oice ow Tustomer4 6. Tustomer experience pro0ects q. Feadcount management 8. egular and contractual hiring Manager - Risk Investigations, Amazon, Bengaluru Aaf 2P1q R Aarch 2P18 1. Fandled NS, NY, Lustralia and Singapore Bufer risk inyestigations 4teams 2. Fandled end-to-end 3perations metrics wor Bufer isk Inyestigation teams across geographies D. Kaunched Lustralia and Singapore Bufer isk Inyestigations process 5. Kead and manage a team ow risk inyestigators, analfsts, and other operational staU. jhis includes hiring and training personnel, setting perwormance goals, proyiding guidance and support, and conducting perwormance eyaluations to ensure a high-perworming and motiyated team. E. 7riye a culture ow continuous improyement bf implementing best practices, leyeraging technologf solutions, and seeking innoyatiye approaches to enhance risk inyestigation processes and operational e—ciencf. Lead - Quality Management, Gemporia India, Jaipur Lugust 2P16 R /ebruarf 2P1q 7irectlf reported to the T33 ow the organiMation, proyiding strategic oyersight and guidance. Streamlined and optimiMed yarious wunctions ow the organiMation, including call center operations, administration and inwrastructure logistics, supplf chain management, product deyelopment, human resources, hiring, production, and post-production broadcasting. Aanaged corporate communication wor both the corporate o—ce and manuwacturing units, ensuring eUectiye internal and external communication. 7eyeloped comprehensiye policies and procedures wor multiple wunctions ow the organiMation, including Ij, administration, (FS :(nyironment, Fealth, and SawetfV, Hualitf, and product deyelopment. Implemented K(L methodologies to improye e—ciencf and eUectiyeness in call center operations and the product deyelopment process, resulting in tangible positiye outcomes. Operations Manager, Genpact, Jaipur Aaf 2PP5 R June 2P16 (xpertise in yoice processes wor NS, NY, and Lustralia, zith a deep understanding ow end-to-end NY Aortgage business, Oersonal Koans, Tredit Tards Tollections, and Inyentorf /inance businesses. Ked seryice deliyerf operations wor a prominent Lustralian bank, oyerseeing the entire Oersonal Koans business, including yerivcation ow application worms, customer account opening, inbound and outbound calling teams, decision-making, documentation, loan approyal, and disbursement processes. Aanaged large teams ow qE+ wull-time emplofees, 2 Lssistant Aanagers, and D 7omain (xperts. 3rchestrated end-to-end Aortgage operations wor a NY bank, encompassing application worm yerivcation, customer account opening, communication teams, (Huiwax credit search, documentation wor Solicitors, mortgage loan approyal, and loan disbursement. 3yersaz talent acHuisition and succession management wor the teams, Lssistant Aanagers, and 7omain (xperts. 7emonstrated provciencf in generating automation and innoyatiye ideas wor reporting, management, and people management. jranswormed the perwormance ow Oersonal Koans and NY Aortgage teams through enhancements and innoyations in hiring, training, and call monitoring processes. Lctiyelf participated in hiring, training and deyelopment, and emplofee engagement initiatiyes wor NS, NY, and Lustralia businesses. Aaintained regular client interaction to address process-related issues. (nsured compliance zith SKL S3W parameters bf conducting internal Hualitf audits. Improyed ( &3T et Oromoter Score bf implementing change management and improyement pro0ects. Orepared business continuitf plans to optimiMe resource utiliMation. 3rganiMed and managed customer yisits and Qoor zalks to identiwf and deyelop nez business opportunities. Toordinated zith kef stakeholders to wacilitate monthlf goyernance and reyiez calls on-site. Oromoted Kean 7igital capabilities to T/3 Tonsulting teams, highlighting its diUerentiating yalue, and contributed to creating solution proposals, including commercial and deplofment wramezorks. Tonducted customer identitf yerivcation, classivcation checks, and reyiezed political connections to complf zith NS and NY regulatorf reHuirements wor client onboarding and data collection seryices. Education MBA in Operations Management, Jaipur National University Bachelor of Commerce, University of Rajasthan Links KinkedIn Skills Oro0ect Aanagement 3perations (xcellence Oerwormance and Succession Aanagement Aortgage Oersonal Koans and Tollections Bufer Seller isk Inyestigations Certifications Six Sigma Green Belt • Diploma in Information Technology • EHS Internal Auditor ISO 14001, DNV GL