Abhishek Choudhury

Abhishek Choudhury Mobile:- ; Email-Technical Support Executive Offering valuable of experience across technical troubleshooting over phone, as well as chat PROFILE Core Competencies Good People Management Skills | Good Analytical and Problem Solving Skills | Excellent Soft Skills Role as Technical Associate Acknowledged trouble shooter with well-honed skill set in interfacing with clients to solve service-related problems and deploying technology to build successful solutions. Multitasking credentials with excellent planning, execution and resource-balancing skills, as well as the ability to handle multiple tasks in high pressure environments and under tight deadlines. TECHNICAL SKILLS Technical Skills Operating Systems Troubleshooting Skills Windows XP Windows Vista Windows 7 Windows 8 Windows 10 Operating Systems issues Printers Outlook Express Internet connectivity Issues Active Directory NOC monitoring Service Oriented Excels under pressure PROFESSIONAL EXPERIENCE Job Profile Technical Associate in Pecon Software Kolkata ( April 2009 to Jan 2010) Job profile included receiving calls from customers and resolving their queries about printers, internet (wired and wireless) , application such as email , internet browser etc through remote application as well helping the customers over the phone as and when necessary. Technical Associate in IBM Kolkata (April 2010 to Feb 2011) Job profile was the same as it was in Pecon Software. However the customers were only from the UNITED STATES OF AMERICA. Technical Associate in Wipro Kolkata (April 2011 to Feb 2013) Job profile included receiving calls from customers who were BRITISH TELECOM subscribers based in the UNITED INGDOM and resolving or escalating the issues related with internet/telephone connectivity. Technical Service Desk Executive in MSR IT Solution Kolkata(June 2013 to April 2014) Job profile included receiving calls from hotels located in the UNITED KINGDOM about internet , television services etc not working either for a single room or site wide . It also included creating Service Request Tickets and resolving the issues or escalating to the next level or the site engineer if required. Sr Service Desk Ececutive in Spring Techno Solutions Ranchi (Nov 2014 till March 2017) Job profile included receiving calls from customers and resolving their queries about printers, internet (wired and wireless) , application such as email , internet browser etc through remote application as well helping the customers over the phone as and when necessary. EDUCATIONAL CREDENTIALS Education Professional Hardware and Networking Cisco Certified Network Associate(CCNA)(CSCO-) Microsoft Certified System Administrator(MCSA-) 2005 B.Com(Hons) from Gauhati Commerce College 2002 Higher Secondary Examination (10 + 2) from Gauhati Commerce College 2000 Class X from Happy Child High School, Gauhati OTHER DETAILS : Date of Birth : 14th March, 1984 Languages Known : English, Bengali, Assamese and Hindi Passport : YES Declaration I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake to inform you of any changes therein, immediately.