ABIGAIL DANAO-ARAO
CUSTOMER SERVICE REPRESENTATIVE
Mobile: -
Email:-LinkedIn: linkedin.com/in/abigail-arao-
OBJECTIVE
To be a member of an organization that offers an all-aspect formative workplace that has a
caring foundation for communicating, responding to queries, and providing services to clients,
that will enable me to use my proven customer service skills with an opportunity for
professional challenges and where my work experience would have valuable application.
WORK EXPERIENCE
MessageMedia Australia
Customer Support Representative
October 2021- Present
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rovide outstanding and timely customer service in a fast-paced environment
through phone, chat, and email channels.
● Meeting or exceeding KPIs as set by team leaders, such as response time and
quality metrics.
● Ensure product knowledge is thorough and up to date by attending product
briefings and training sessions.
● Identify and escalate relevant concerns or customer feedback that may assist to
drive improvements in both internal efficiencies and better customer outcomes.
● Help customers understand and get the best out of the products and identify
effective solutions to meet customer needs.
● Troubleshooting issues, assisting with billing queries and maintaining customer
account data.
JP Morgan Chase Bank, N.A
Customer Service Associate
June 2017- September 2021
● Responsible for answering customers' queries and assisting them with their
inquiries efficiently and effectively.
● Answers call promptly and engage with clients professionally to create
relationships.
● Maintaining good business relations with members and with the supervisors and
managers.
● Completing all required reports and records accurately, thoroughly, and in a
timely manner.
Convergys Baguio Phils
Customer Service Associate
March 2016 - May 2017
● Greets customers in a courteous, friendly, and professional manner using
agreed-upon procedures.
● Achieving specific sales targets and maximizing sales opportunities on each and
every call.
● Use non-scripted probing techniques to determine customer needs and offer the
most appropriate products or services to address their needs.
● Maintain broad knowledge of products, pricing, promotions, and procedures.
● Listen attentively to customer needs and concerns; demonstrate empathy while
maximizing the opportunity to build rapport with the customer.
● Clarify customer requirements; probe for understanding, use tools and resources
to appropriately provide resolution to the customer.
● Prepare complete and accurate work including appropriately notating accounts as
required.
SKILLS AND COMPETENCE
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Excellent in oral and written communication
English proficient and computer literate with good typing speed
Interpersonal and relationship-building skills; pleasing upbeat personality
Highly motivated, energetic attitude towards work
Skilled in quickly assessing, identifying, and meeting clients’ needs
Attentive problem solving, multi-tasking, and organizational skills
Can work independently, fast learner, and willing to be trained
An active listener, professional and collaborative worker
Punctual, consistent, and flexible to schedule changes
Best in meeting expected outcomes
Knowledgeable with the following tools: Salesforce, Zoho CRM, Slack,
Zoom, Microsoft Office, Canva
EDUCATION
● Bachelor of Science in Business Administration Major in Human
Resources Development Management
Saint Louis Universiy Baguio Philippines
Year Graduated: May 2014
