Abiola Alade

ALADE ABIOLA IDAYAT. CAREER SUMMARY 2 Eric Manuel Crescent, Off Bode Thomas Surulere, Lagos State- |- Experienced and result oriented technical and Customer Support Executive with over 2 years managing customers’ expectations, addressing customer issues and proper documentation of activities. I have great communication skills, very good knowledge of MS Office and MS Windows platforms. I have a background degree in Political Science, active approach to work and ability to function well in deadline-driven environments with hopes to climb up the chain to a product manager position in a competitive and steady fashion. CORE COMPETENCIES • CUSTOMER SUPPORT • ADMINISTRATIVE FUNCTION • TECHNICAL SUPPORT • ACTIVE LISTENING WORKING EXPERIENCE TEK EXPERTS NIGERIA August 2021 TECHNICAL SUPPORT ASSOCIATE/CUSTOMER SUPPORT June 2019 – Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for individual customers including, issues escalated to the highest level of management. • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems. • Collaborate with subject matter experts and escalation managers when additional support is needed. • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved. • Handling and Resolving Client’s Issues remotely, Knowledge of Installing, activating and download of Windows 7/8/10. • Group Policy Management, Backup & restore. • Ability to use remote tools such as AnyDesk,TeamViewer, Quick Assist and LMI. WELLS ENTERTAINMENT LIMITED 2018 COMPANY SECRETARY • Organized the company’s board meeting and annual general meeting. • Managed and storing the company’s records e.g , contracts and property. • Managed of the company database and collating reports. LAGOS STATE JUDICIAL SERVICE COMMISSION - 2018 SECRETARY • Ensured meetings are effectively organized and well executed. • Upheld the legal requirements of governing documents. • Received agenda items from the committee members and administrative personnel. 2017 INDEPENDENT NATIONAL ELECTORAL COMMISSION 2015 ASSISTANT PRESIDING OFFICER • Prepared registration materials for the smooth conduction of the electoral process • Managed and supervised the electorate during the electoral process. HOOD VENTURES- ADMINISTRATIVE OFFICER • Managed organizations database and documentation of stocks for proper recording. • Prepared and analyzed of financial statements for the organization. • Implemented policies and procedures through senior management for the growth of the organization and their staffs. EDUCATIONAL QUALIFICATION University Of Lagos, Akoka, Lagos State- KEY SKILLS B.Sc Political Science • MS Office • Attention to details • Problem solving skills • Customer centric • Great Communication skills HOBBIES • Listening to music • Traveling • Reading (magazines) • Team sports REFERENCE Available on request.