Abraham Cruz-Garin
Home Address
Mobile Number
Email address
OBJECTIVE
: 0969 Cuison Subd. Caranglaan Dagupan City
:-
:-
To secure a long-term and full-time challenging position in the field of
Administration Management, Accounts and/or Customer Service.
SUMMARY OF QUALIFICATIONS
Worked for more than 3 years in Administrative Post
Worked 9 years collectively as an Accounts Assistant, Accounts Entry
Clerk, Data Entry Clerk
Worked 2 years as
Managing Director
Worked for almost 4 years as Gym Attendant, Housekeeping Attendant,
Housekeeping Supervisor ( 5 Star Hotel Standards)
Worked for almost a year as Architectural Draftsman
Worked a year as Purchasing Asst & Store Keeper
10 months experience as Customer Service Representative
8 months experience as Virtual Assistant/Appointment Setter
Executive Secretary
to the General Manager &
A mature, hardworking, disciplined, efficient & reliable administrative
professional with 20 years experience. Proficient in all of the standard
office desktop software ie Ms Word, Ms Excel, Ms Powerpoint, Diversified
skill sets covering administrative support, client relations, human
resources & recruiting, account management and project management.
Excellent inter-personal, phone and digital communication skills and the
ability to communicate on any level.
WORK EXPERIENCE
Dec 2015 – Aug 2016
Appointment Setter (Outbound)
( U.S. Based Real Estate Company)
Company name withheld as per client
confidentiality agreement.
Duties and Responsibilities
Cold called leads provided by client, performed
qualification & verification
Set viewing appointments for real estate buyers,
renters and agent
Prevented overbooking clients and agents
Assured readiness for the prospective properties
Maintained proper communication between the agent
and seller to assure accuracy.
Oct 2014 – Aug 2015
EGS
Cubao, Quezon City
Customer Care Representative/Level 1 Tech Support
(Voice & Chat )
Duties and Responsibilities
Handling inbound sales for Cable, Internet and
Phone service for Time Warner Cable account.
Assist customers with all knowledge on products and
services
Interact with customers to provide and process
information in response to product inquiries, billing
concern, product issues.
Provide basic technical support
Jan 2010 – June 2011
Cclub Health & Fitness Resort
Moevenpick Hotel
Salmiya - Kuwait
Administration Manager/Duty Manager
Duties and Responsibilities
Responsible for day to day management of the health
club and staff
Responsible for ensuring compliance of standard
health club practices
Responsible for providing information on the hotel
facilities and services to prospective clients, walk-in
tours, establishing policies, procedures, and work
schedules.
Maintains administrative staff by recruiting, selecting,
orienting, and training employees; maintaining a safe
and secure work environment; developing personal
growth opportunities.
Take responsibility for extra management tasks, as
required, in the hotel manager's absence
Jan . 2008 – Dec. 2009
Cclub Health & Fitness Resort
Moevenpick Hotel
Salmiya - Kuwait
Front Office Manager
Duties and Responsibilities
Oversee daily Front Desk duties and activities
Supervise Front Desk staff, including Front Desk
Agents
Troubleshoot all guest issues and problems
Informs the General Manager of any major issues
Ensure all pertinent information is given to the
individual departments
Assist with Direct, Wholesaler and Group Guest
Check In and Check Out and ensure all correct
procedures are followed
Ensure high level of customer service is maintained
at all times by all Front Desk staff
Updates job knowledge by participating in in-house
training
Jan. 2007 – Dec. 2007
Cclub Health & Fitness Resort
Moevenpick Hotel
Salmiya - Kuwait
Accounts Assistant
Duties and Responsibilities
Maintains records of daily financial transactions by
establishing accounts & posting transactions.
Prepares invoices, cheques requests, and payments.
Balances subsidiary accounts by reconciling entries.
Maintains historical records by filing documents.
Ensures purchase orders, receiving and invoices are
matched.
Reviews and approves purchasing and accounts
payable transactions for posting to Fidelio and Ms.
Excel entry
Performs other general accounting duties as
assigned.
Updates job knowledge by participating in in-house
training
Jan. 2006 – Dec. 2006
Cclub Health & Fitness Resort
Moevenpick Hotel
Salmiya - Kuwait
Purchasing Asst./Store Keeper
Duties and Responsibilities
Assists in the procurement of various goods and
services
Prepares purchase orders
Follow-up on orders to ensure that materials are
shipped and delivered on promised dates.
Maintains records and follow up files of purchases,
shipments, and related matters.
Maintains files of descriptions of available supplies.
Inspect products received for quality and quantity to
ensure adherence to specifications.
Store and release supplies or equipments
Compile the records of the supplies.
Checks the supplies from time to time
Records the number and the kinds of supplies.
Disseminate the supply in its designated areas.
Securing the status of each supply.
Updates job knowledge by participating in in-house
training
Sept. 2005 – Dec. 2005
Cclub Health & Fitness Resort
Moevenpick Hotel
Salmiya - Kuwait
Gym Attendant
Duties and Responsibilities
Responsible for setting up, maintaining and cleaning
equipment, welcoming guests, explaining programs
and activities
Assists guests how to use the equipment, providing
basic fitness information,
Maintains attendance records and ensuring rules and
regulations are enforced
Updates job knowledge by participating in in-house
training
June 2004 – July 2005
J.W. Marriott Hotel
Kuwait City - Kuwait
Housekeeping Supervisor
Duties and Responsibilities
Supervised housekeeping attendant in their duties
and inspects work for conformance to prescribed
hotel standards
Investigates complaints regarding housekeeping
service and equipment, and takes corrective action.
Obtains list of rooms to be cleaned immediately and
list of prospective check-outs or discharges to
prepare work assignments.
Coordinates work activities among departments.
Conducts orientation training and in-service training
to explain policies, work procedures, and to
demonstrate use and maintenance of equipment to
newly hired staff.
Inventories stock to ensure adequate supplies.
Updates job knowledge by participating in in-house
training
Oct 2003 – May 2004
J.W. Marriott Hotel
Kuwait City - Kuwait
Housekeeping Attendant
Duties and Responsibilities
Cleans guest rooms according to hotel standard as
assigned
Make beds, change sheets, remove and replace used
towels and toiletries
Perform rotation cleaning duties (e.g. steam clean
carpets) as required
Ensure security of guest rooms and privacy of guests
Answering guest requests when necessary
Stock and sort supplies
Updates job knowledge by participating in in-house
training
Apr 1999 – June 2003
Al-Alamiah International
Jabriya - Kuwait
Accounts Entry Clerk
Duties and Responsibilities
Maintains accounting records by making copies; filing
documents.
Reconciles bank statements by comparing
statements with general ledger.
Maintains accounting databases by entering data into
the computer; processing backups.
Protects organization's value by keeping information
confidential.
Apr. 1996 – Mar 1999
Al-Alamiah International
Jabriya - Kuwait
Data Entry Clerk
Duties and Responsibilities
Prepares source data for computer entry by compiling
and sorting information; establishing entry priorities.
Enters customer and account data by inputting
alphabetic and numeric information on keyboard or
optical scanner according to screen format.
Maintains data entry requirements by following data
program techniques and procedures.
Verifies entered customer and account data by
reviewing, correcting, deleting, or reentering data;
combining data from both systems when account
information is incomplete; purging files to eliminate
duplication of data.
Secures information by completing data base
backups.
Maintains customer confidence and protects
operations by keeping information confidential.
Updates job knowledge by participating in in-house
training
Jan 1994 – Mar 1996
Makarem Gen Trading & Cont. Co.
Shuwaikh - Kuwait
Executive Secretary
Duties and Responsibilities
Read and analyze incoming memos, submissions,
and reports in order to determine their significance
and plan their distribution.
Open, sort, and distribute incoming correspondence,
including faxes and email
Prepare responses to correspondence containing
routine inquiries
File and retrieve corporate documents, records, and
reports.
Prepare agendas and make arrangements for
committee, board, and other meetings. Conduct
research, compile data, and prepare papers for
consideration and presentation by executives,
committees and boards of directors.
Make travel arrangements for the General Manager
Meet with individuals, special interest groups and
others on behalf of executives, committees and
boards of directors.
Manage and maintain the General Managers'
schedules
Compile, transcribe, and distribute minutes of
meetings
May 1993 – Dec 1993
Al-Dourwaza Consultant
Ministry Complex - Kuwait
Drafstman
Duties and Responsibilities
Prepares detailed technical drawings and plans of
buildings and structures.
EDUCATION
Tertiary:
University Of Luzon
Dagupan City
B.S. Architecture-
Lyceum Northwestern University
Mayombo, Dagupany City
Assoc. Electrical Eng’g-
Secondary:
Lyceum Northwestern University
Mayombo, Dagupan City-
Primary:
Caranglaan Elementary School
Caranglaan Dagupan CIty
1975 – 1981
SKILLS
Well versed with Microsoft Office Applications
Knowledge of Software Installation
Creative Skills – Wedding/Portrait/Fashion
Photography
PERSONAL DATA
Birth date
:
Birth place
:
Age :
Language Spoken
:
January 31, 1968
Dagupan City, Pangasinan - Philippines
48 yrs. old
Tagalog, English, Arabic
REFERENCES/CREDENTIALS/CERTIFICATES
Above will be furnished upon request, once mutual interest has been
established.
