Adaugo Valarie Ogene

Are you seeking to provide exceptional customer support that not only meets but exceeds your customers' expectations? Are you facing difficulties in delivering prompt and efficient customer assistance? Are you seeking ways to enhance customer satisfaction while streamlining your support operations? As a seasoned customer support specialist, I bring a wealth of experience and expertise to the table, ready to help you navigate through these challenges and elevate your customer service to new heights. 

What makes me stand out is my personalised service and a deep understanding of customer needs, I specialise in crafting solutions that go beyond expectations. My strengths lie in clear communication, problem-solving, and efficiency, allowing me to resolve issues promptly and effectively. 

By leveraging my skills, you can expect improved customer satisfaction, increased retention rates, and streamlined support processes, ultimately setting your business apart from the competition.

In my previous role, I provided exceptional customer service, handling 500 inquiries with a 95% satisfaction rate. I reduced response times by 30%, boosting customer retention by 20%. Spearheaded CRM implementation, improving data accuracy by 40% and team productivity by 25%, earning recognition as a top performer.

I am proficient in these various tools

✳ Hubspot

✳ Zendesk

✳Freshdesk

✳ Intercom

✳slack

✳Google suite

✳Microsoft Teams

✳Asana

✳Trello

✳Monday.com

Let's discuss how I can help you achieve your project goals. Contact me to start the conversation. I'm available for chats and calls.