Adebayo Godwin Uduseli

Godwin Uduseli Adebayo Virtual Assistant/Customer Support Specialist/Freelancer Osun, OS --Familiar with managing schedules, directing teams and overseeing closing processes. Well-versed in GAAP, ledger updates and report writing. Exceptional interpersonal, communication and multitasking abilities. Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skills Helpdesk call support SLA Customer response [Product or Service] support CRM Complaint resolution Administrative support Creative problem solving, emails, texting Technical Support Dental staff support Work History 2021-09 - Current Virtual Assistant/Customer Support Rep/Account Staff Obafemi Awolowo University Teaching Hospitals Complex, Ile Ife, Osun Reviewed business operations and obligations to help organization function at acceptable level. Handled month-end and year-end end finances by managing and reporting fixed assets and other data. Expedited payroll and invoicing by streamlining billing systems. Reviewed documents and accounts for discrepancies and resolved variances. Partnered with auditors to track errors and add contributions to maintain accuracy. Analyzed financial audit information and made recommendations to improve efficiencies. Completed year-end closing processes with controllers and external auditors. Prepared monthly journal entries and reconciliations. Assisted in upgrade and conversion of in-house financial systems. Completed biweekly payroll and maintained employee records. Completed business correspondence, transcription and data entry. 2019-11 - 2021-10 Virtual Assistant/Freelancer/Senior Sales Supervisor Justrite Limited, Osogbo, Osun State Analyzed past sales data and team performance to develop realistic sales goals. Evaluated costs against expected market price points and set structures to achieve profit targets. Developed sales strategy based on research of consumer buying trends and market conditions. Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts. Held meetings with director to identify techniques to overcome sales obstacles. Completed business correspondence, transcription and data entry. Coordinated Skype calls across multiple time zones. Uploaded files for team use on Google Suite and SharePoint. Managed CRM input, exports and clean up. Executed travel arrangements by researching and booking flights and accommodations. Analyzed and compiled data to prepare comprehensive reports for management. 2017-03 - 2019-04 Virtual Assistant/IT Support/FacilityOperations Supervisor Olusegun Obasanjo Presidential Library, Abeokuta, Ogun State Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information. Completed business correspondence, transcription and data entry. Organized and managed team tasks using Trello and Asana. Managed CRM input, exports and clean up. Analyzed and compiled data to prepare comprehensive reports for management. Executed travel arrangements by researching and booking flights and accommodations. Uploaded files for team use on Google Suite and SharePoint. 2011-03 - 2016-01 General Virtual Assistant/Customer Support Rep/Freelancer Federal Mortgage Bank Of Nigeria, Abeokuta, Ogun State Produced high-quality communications for internal and external use. Secured essential information and determined logistics to coordinate meetings and travel. Leveraged accounting software to manage expenses and keep track of finances. Booked airfare, hotel and ground transportation to coordinate office travel. Recognized Type issues prior to escalation and applied appropriate techniques for effective resolution. Monitored usage of Type supplies and contacted vendors to place new orders for replenishment. Edited documents to keep company materials free of grammar errors. Entered Type data using Software, following procedures to keep information private. Coordinated travel arrangements for Type staff, such as setting appointments and securing transit and lodging accommodations. Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information. Completed business correspondence, transcription and data entry. Executed travel arrangements by researching and booking flights and accommodations. Uploaded files for team use on Google Suite and SharePoint. Monitored emails, organized inbox, and prioritized messages for supervisor. Coordinated Skype calls across multiple time zones. Wrote press releases and posted updates to social media. Managed CRM input, exports and clean up. Education 2008-01 - 2009-11 Higher National Diploma: Banking And Finance The Federal Polytechnic Nasarawa - Nasarawa Member of Bankers week Committee Professional development completed in Nigerian Institute of ManagementProficiency Certificate in Management 11/03/2011 Nigerian Institute of Management-Gtaduate-19/04/2011 2004-06 - 2005-11 Ordinary National Diploma: Banking And Finance Federal Polytechnic Nasarawa - Nasarawa State Accomplishments Organise staff of Justrite Limited to visit the Current Governor of OSUN State Nigeria on a courtesy visit on his 30:years anniversary for the creation of the state As editor of the Banker's Magazine of my school,I was able to interview the Emir of Nasarawa,The Dean of Students Affairs,the Bursar of my school,my H.O.D and I got an input from the Rector of my school. I was also very instrumental in the tidying up of the residents of the Former Presidents of Nigeria Chief Olusegun and present in the occasion is the Former President of Liberia Johnson Sirleaf. Supervised and led 49 students plus one lecturer to an excursion to Central Bank of Nigeria Abuja 14th May,2009. Supervised team of 50 staff members to carry out the task of sensitising Customers to shop and this lead to higher pay for staff.