Adelina Filip

Adelina-Elena Filip Personal information Date of birth:- Nationality: Romanian Address: Geestbrugweg 106, Rijswijk, ZuidHolland Email:-Phone no: - Every brand has stories to tell—stories that will not only engage, inform, surprise, delight, and impact their audience, but that will also deliver on measurable business goals. And I am the conduit between brand and consumer. I help clients find the subject and medium that best fits their unique identity, and then I produce high-quality content that meets their objectives. My specialties include digital media, consumer behavior, brand awareness, and omni-channel marketing campaigns. Work experience April 2018 – Feb 2019 Sales Agent, Zaheen Telecom, Bucharest, Romania • Goal: Increase product sales rate and ensure long-term relationship with customers • Tasks: Responsible with growing the popularity of our product, attracting new clients, facilitating region-based contracts and offers, ensuring loyal relationship with clients and strategized growth in company popularity • Results: During my collaboration with the company I have constructed professional, trust-worthy relationships with clients. All imposed sale targets have been reached, closing the year 2018 with an increase in the profit margin of 8% • Experience/ skills gained: Business Development, Competitive Analysis, Contract Negotiation, Market Research / Analysis, PostSales Support Nov 2015 - May 2016 Technical support agent, CGS Romania, Bucharest (Romania) • Goal: Offer high quality technical support and properly document customer interaction • Tasks: training customers to use technology; analyzing technical issues; diagnosing hardware/software; troubleshooting customer support needs; soliciting customer feedback to improve service • Results: Managed customer expectations, ensured technical support and identified possible process improvements. Participated in creating efficient “follow scripts” which assured an improved interaction with customers. • Experience/ skills gained: Problem solving skills, Decision making, Critical thinking, Customer service, Multitasking, Active listening, Product development, Relationship management Jun 2013 - May 2016 Product distributor, Herbalife, Bucharest (Romania) • Goal: Construct loyal and reliable relationship with potential clients; • Tasks: Contact, consult, convince customers to engage in company campaigns; present products and create strategic partnerships to ensure that target market is motivated to invest in company • Results: Motivated clients are enthusiastic about giving up old unhealthy habits and focus on reaching goals, which were set by both sides. With an enthusiastic and tenacious attitude long-term relationships with clients are maintained and company provides periodic bonuses as rewards for work performed. Qualified and attended two international sales congresses (Turkey and Czech Republic) aimed on: Cross-selling, Sales Forecasting • Experience/ skills gained: Territory Management, Strategic Alliance Development, Sales/ Marketing Strategizing, Prospecting, Product Lifecycle Management, Consultative Selling, Deal Negotiation and Closing Internship Feb 2019 – Oct 2019 Human Resources Admin Officer-Internship, Lacedo, Bucharest, Romania • Goal: Assure employee-centric focus of the HR organization and aid in maintaining company as a full-scaled operation with performant and motivated employee • Tasks: Analyze job opportunity provided by company; attend recruitment, selection and negotiation processes; offer employee assistance and ensure wellness • Results: Gained valuable experience in creating and implementing hiring policies, procedures, systems, and technologies to support company’s long-term growth and expansion` • Experience/ skills gained: Human Resource Administration, Recruitment and Selection, Training and Development, Job Analysis/ Development Education Oct 2014 – July 2017 Faculty of Journalism, “Hyperion University” Bucharest, Romania Specialization: Journalism and Communication Oct 2013 – July 2014 Faculty of Foreign Languages, “University of Bucharest”, Romania Specialization: Japanese and Italian Sep 2009 – June 2013 High school, National College “Nicolae Grigorescu”, Câmpina, România Profile: Social Sciences Extracurricular activities Between-, I was an active member of the Student Council of the Journalism Department. Aided in organizing events such as 'Career Opportunity Week', debates and ‘Freshmen welcoming party’. In 2016, I took part in the 'Work and Travel' program, which allowed me to work in Virginia Beach, USA, for 4 months. I was able to further develop my customer service skills; gained valuable experience by working within a multi-cultural environment. Additional skills • • Problem-solving; Active listening; Adaptability; Communication; Teamwork; Creativity; Critical thinking; Computer skills; Driving License; Languages Romanian: Native English: Advanced, Certificate in Advanced English (CAE) Cambridge Spanish: Beginner Dutch: Beginner-Intermediate (constantly improving) Personal interests Former handball player (6 years), fitness enthusiast, mountain climber, salsa dancer