Ademola Dada

Ademola Dada --______________________________________________________________________ Highlight of Qualifications Doctor of Medicine Conflict management FBA Operations management Customers relations management Persuasion and communication skills, obtained as an Outbound Sales Representative Problem-solving and research skills by taking patients history and coursework Product and creative copywriting skills developed as a result of years and years of consistent daily product descriptions, creative writing, and the use of SEO keywords. Interpersonal skills, willingness to learn new things, and the ability to adapt to a new work environment. Leadership and organization skills learned during my time as the Assistant General Secretary for a local student organization (OSUMSA). ______________________________________________________________________ Education Internship Jan. 2019 – 2021 Kharkiv National Agrarian University name after named after V.V. Dokuchayev, Kharkov, Ukraine MSc Health and Social Management Sept. 2017 – Jan. 2019 Karazin Business School, Kharkiv, Ukraine. Doctor of Medicine Jan. 2013 – July 2017 V.N Karazin Kharkiv National University, Kharkiv, Ukraine. ______________________________________________________________________ Work Experience Internship Jan. 2019 – 2021 Kharkiv National Agrarian University name after named after V.V. Dokuchayev, Kharkov, Kharkov Oblast, Ukraine Chief Customer Officer and Consultant March. 2018 – Present Ahead (Powerdewise, Letit.Beer, YelloWay, YouMic, and Lafit Fitness Club on Amazon and brands’ official stores), Chicago, IL, USA Oversee the answering of customers’ messages by customer support representatives on Amazon Seller-Central for all AHEAD products (over 25) and all accounts (10). Oversee the answering of customers’ emails by customer support representatives via Gmail. Receive phone calls from clients for all AHEAD products Chat with clients on Skype, Viber, WhatsApp, Telegram/Facebook Create and constantly update guidelines (tutorial) for customer support representatives Provide answers to Frequently Asked Questions on Amazon Articles, texts, sales letters writing. Write sellers’ feedback and product reviews conversion letters Content Management. Create and constantly update responses to Frequently Asked Questions on the company’s website, Create and Constantly Manuals and Guides for customers on the company’s website Product listing and description advisor. Production and design support advisor. Marketing and sales advisor. Coordinate customer relations projects. Comment on customer reviews on Amazon. Immediately answer with apology and solution for negative reviews. Answer with keywords and cross-sales for positive reviews for all AHEAD products. Freelance Content Writer Aug. 2017 – Present FDS IT Consult, Kharkiv, Ukraine Collect resources based on the subject matter to write informative and organized articles. Familiar with the use of keywords and SEO content. Effectively communicate with clients to know their expectations. Write website contents including short articles and reviews Freelance Writer Aug. 2017 – Jan. 2018 Livingston Research, London, UK Collected resources and information online based on the topic to write informative and organized articles. Regularly wrote for a variety of clients. Anticipated the needs of clients by providing the best content. Communicated with clients, effectively. Online English Teacher Aug. 2017 – Jan. 2018 Learntalk, Manila, the Philippines Taught English to students of various levels Used an online classroom platform for communication with the students Wrote a feedback letter to each student after each session Carried out English proficiency tests for committed students from time to time Content/News Writer October. 2017 – Jan. 2018 Legit.ng (Genesis Media global consumer Internet Company) New York, NY, USA Researched news sources for given topics Wrote Nigeria-Based topics and posted them on the company’s website across multiple news categories including entertainment Managed website content Freelance Product Copywriter March 2016 – Present DiscountReactor, Kharkiv, Ukraine Write engaging product descriptions Manage high-volume workload in a fast-paced environment. Use keywords and SEO knowledge to strengthen content rank. Balance multiple task and project for multiple clients Freelance Product Copywriter March 2017 – March 2019 ILoveBargain Asia, Kharkiv, Ukraine Wrote engaging product descriptions. Managed high-volume workload in a fast-paced environment. Kharkiv Balanced multiple tasks and projects for multiple clients. Freelance ESL Online Tutor May 2016 – March 2018 Preply.com, Brighton, Massachusetts, U.S Taught students one-to-one over Skype or Zoom video or voice. Every lesson was personalized and includes current and relevant topics. Students were from all parts of the world. Target audience English proficiency level was Intermediate and above (B1-C2). Outbound Sales Representative May 2016 – July. 2016 Banc Delux, Kharkiv, Ukraine Advertised and sold the company’s goods and services to potential customers. Identified potential clients and followed up on leads from client contacts and office sources. Used the provided database to call new leads. Outbound Sales Representative Jan. 2016 – Feb. 2016 Algo Banq, Kharkiv, Ukraine Advertised and sold the company’s goods and services to potential customers. Followed up potential clients on leads from client contacts and or office sources. Used the provided database to call new leads. ______________________________________________________________________ Volunteer Experience Academic Rep. CMDA Sept. 2011 – Sept. 2012 Osun State University Organized tutorial classes for first and second year students. Organized mock examinations for first year and second year student Assistant Permanent secretary (OSUMSA) Sept. 2011 – Sept. 2012 Osun States University Minute taking Timekeeping Program Planning Organization ______________________________________________________________________ Interests/Achievements Achievements Dean’s List May 2014 Memorial University Entrance Scholarship Sept. 2010 Osun State University Scholarship (2016 - 2017) Certificate of Merit (Ukrainian-African Academic Center, V.N Karazin) Genes and the Human Condition (Verified Certificate from Coursera) Certificate of Good Standing (Ministry of Education and Science of Ukraine) Observership 2015 (Department of Neurology #1 of Central Clinical Hospital of Ukrzaliznytsya, Kharkiv) Interests Research Medicine Creative Writing Reading Fitness Movies and Games ______________________________________________________________________