Aderinsola Adigun

Aderinsola Adigun Lagos ,Nigeria | - | Portfolio: | Email:- Summary Eager to leverage my communication, problem-solving, and proactive engagement skills to contribute to your team. Aderinsola is a quick learner with a commitment to understanding customer needs and providing effective solutions. Enthusiastic about building strong relationships, gathering feedback, and driving positive customer outcomes. Ready to bring a fresh perspective and dedication to customer success to support your team's objectives Work Experience DIVINE VENTURES Remote , Nigeria Nov 2023 - Present Online Community Manager - Demonstrated problem-solving skills in resolving technical issues and ensuring a positive customer experience. - Implemented highly efficient order management protocols, contributing to a remarkable 75% improvement in processing speed from order placement to delivery. - Played a crucial role in driving revenue through online channels by implementing streamlined processes for order management, contributing to increased efficiency in handling customer requests. - Fostered a customer-centric approach, focusing on delivering high-quality service throughout the customer journey. DANSOL NURSERY & PRIMARY SCHOOL Assistant Class Teacher On-site, Nigeria Jan 2023 - Oct 2023 - Provided one-on-one assistance to learners who may need extra help in their exercises or other tasks. - Assisted with daily classroom management as well as organizing classroom activity . - Ensured Learners' safety and well-being while maintaining a positive and inclusive atmosphere. - Maintained the positive values instilled by the school to the students are always constant . ADELINE STITCHES Social Media Marketer Remote, Lagos Dec 2022 - Present - Successfully increased Instagram engagement, views, and clicks by an impressive 85% through strategic content scheduling and consistent engagement with followers. - Ensure swift and effective customer support, resulting in a notable increase in customer satisfaction and repeat business. - Provided prompt and effective support to customers, addressing inquiries related to both delivery and technical issues. - Proven ability to deliver exceptional customer support by promptly responding to queries and concerns. - Achieved an impressive 43% reduction in response time by promptly addressing customer inquiries and concerns. FRIESLANDCAMPINA WAMCO Quality Control Intern Internship , Nigeria May 2021 - Oct 2021 Worked in Various Sections of the Quality control department - Carried out daily microbial and chemical analyses on raw materials and finished products. - Assisted in carrying out sensory evaluations for the research and development team. - Carried out daily environmental tests of equipment and workers in the factory. - In the packaging department daily assessment of the safety and quality of different packaging materials used for the finished products. NATIONAL SOCIETY FOR BIOCHEMISTRY STUDENTS (CU CHAPTER) Ogun, Nigeria Sept 2019 — Oct 2020 Public Relations Officer Assistant Worked closely together with the head in - Developing and implementing communication strategies for the association . - Building a healthy gap between the lecturers and students of the biochemistry department. - Promoting Departmental activities such as Town and gown seminar , Dinners and Inaugural Lectures. - Acting as a spokesperson for the association and working with other departments to ensure consistent messaging and effective communication across the school. Education BSc. BIOCHEMISTRY. Covenant University,Ogun State- Technical Skills and Tools Tools Skills Ms Office Calendar Management Slack Email Management Trello Editing & Proofreading Doodle Scheduling Appointments and meetings Calendly Data Entry Canva Customer Service Management Google Workspace Telephone Etiquette Content Creation Certifications - Administrative Virtual Assistance Course by TheVirtualTribe Issued on Aug 2023 - Diploma in Leadership Development Course by ALDC Issued on Jan 2023 - Diploma in Entrepreneurship by CEDS Issued Jan 2023 - Basic Digital Skills Training by Google Issued July 2020 LANGUAGES - English (Native) : Highly Proficient - Spanish : Intermediate