Adriana G. Lara P.

Contactar +58 - (Mobile)- www.linkedin.com/in/adrianaglarap (LinkedIn) www.adrianaglarap.blogspot.com (Blog) bit.ly/pi%C3%B1alaraconsulting (Company) Aptitudes principales Six Sigma Green Belt Administración y dirección de empresas Gestión de relaciones con clientes Languages English (Full Professional) Certifications Six Sigma Green Belt Auditor of Quality Management Systems Honors-Awards Scholarship "Honor of Merit" Thesis Project: Culture of quality service "Tourist System Waraira Repano" Adriana Lara SSGB-Quality Specialist Sr. Consultant Caracas Area, Venezuela Extracto Minded and dynamic leader with more than 7 years experience, able to meet expectations for improved performance of transformational projects in multinational and international organizations like: GB Advisors LLC, Turner, LSG Sky Chefs, Huawei, Ernst & Young, Quality Leadership University (Panama), Banesco Multinational, TATCO Industries, Mercantil Financial Services, Baltar Consulting Group. *Goals: Accompaniment to organizations in the Improvement organizational performance ( Financial profitability, Client success, Process and teams management, Continuous improvement) *Methodologies: internal audit, implementation of management systems quality (ISO and HACCP), SERVQUAL, ASQ Six Sigma, performance indicators (KPI), compensation systems , software testing, APQC Process Management Structure. Implementation IT project management: PMBOK, SCRUM. *Core Competencies: * Upper intermediate English * Advanced office management tools, * Advanced digital management toots: -Collaborative (slack, workchat, hangouts, google drive, one drive) -Project management (teamwork, trello, kanbanflows, microsoft projects, excel) -Digital marketing and community management (Canva, SocialMedia: Instagram, facebook, linkedin) - Human resources (Freshteams, SAP HR Module) * Finance consulting, Payment control and taxes, Page 1 of 9 * Quality management systems (KPI indicators), *Solutions managment / implementation: - ERP: Microsoft Dynamics GP, SAP, Profit Plus. - CRM: Microsoft Dynamics GP, SAP - Work Force Managment System - Transactional Solutions: Payment Methods Management (electronic wallet) - Management system: SirWeb, CardCore Nativa, ServiceNow, BMC Footprints, Freshworks Experiencia Piña Lara Consulting Founder enero de 2019 - Present (1 año 4 meses) Caracas Area, Venezuela Founding partner. - SSGB-Quality Specialist - Senior Consultant. Associated entrepreneurship that provides organizations with: *Project management services (PMO implementation, advice on PMBOK methodologies), *Change management (focused on human management in technological or process changes), *Process management (according to APQC standards) * Coaching on methodologies for #remote work, #brandmanagement in social networks and knowledge associated with services provided. Visit us in instagram, facebook, linkedin as @pinalaraconsulting GB Advisors, Inc. PMO Manager marzo de 2018 - marzo de 2020 (2 años 1 mes) Guaynabo, Puerto Rico PMO Implementation in one year period. Establish the methodology, processes, guidelines and tools to be used within the organization to manage the projects that we must develop; as well as consolidate and monitor the results the organizational project portfolio. PMBOK, SCRUM // ITSM - ITSEC portfolio (18 projects). - SSGB-Quality Specialist - Senior Consultant Page 2 of 9 Achievements: Close of 100% of managed projects (18 projects), 60% Completed on time, 80% completed according to estimated budget *Project Managers team management (2-3 roles) *Quality assurance of service proposals, contracts. *Registration and project management in Teamwork & vtiger tools *Communication with key management of the organization to achieve performance indicators *Tracking payable accounts from the clients portfolio Roles Descriptions: i. Project Manager (Mar2018 - Aug2018) - Report performance management of technical support team and dedication to software implementations and internal projects to IT Manager and CEO. - Internal units project management, Sales and Leads: 0. Promote Tenable io software training of the organization's total employees to acquire a Premium partner name. i. Freshworks Sales: Development of Material for Employees Onboarding ii. Leads: Implementation of Freshchat on GB Advisors Website iii. QA : Diagnostic study for implementation of project office. Based of surveys to collaborators and clients about maturity in project management: Basic according PMI- OPM3 PMO Leader: - Implementation of project office with an active portfolio of 42 projects according to PMBOK. - Definition of profiles for the role of Project Manager - Interviews and hiring of profiles for project manager - Definition of methodologies and tools for application of PMBOK bodies - Standardization of methodology through pilot projects - Team and stakeholder management, through change management methodologies Marubashi Aikido Dojo Community Manager mayo de 2019 - diciembre de 2019 (8 meses) Caracas Area, Venezuela Create and implement Marketing Strategy in Social Network. Objectives: Page 3 of 9 * Attract new market: young people between 12 and 20 years old * Sell other services or products to current students (Flannels, caps, traditional Chinese medicine services, yoga) Independiente (freelance) Sr. Consultant of Projects and Processes agosto de 2016 - marzo de 2019 (2 años 8 meses) Venezuela Development and implementation of project, process and solutions management methodologies. DMAIC, PMO, ASAP (Accelerated SAP), ACTIVATE SAP, SCRUM, ITIL. - Attention of documentation requirements. Simplification of process architecture. SSGB-Quality Specialist - Senior Consultant ***Nov 17- Mar 19 - SEGUROS MERCANTIL- Mercantil Financial Services Portfolio management of projects, requirements and strategic programs, applying the ITIL methodology. Among which are: - Migration of Modified Components in ProfitPlus 2K8 to 2K12 - Massification of Collections and Payments in Dollars - CPQ implementation - Enable English language in IVR Assured MS Panama ***Ago 2016- Nov 2017 - TODOTICKET VENEZUELA /BANESCO International Projects: 1. Reinstalling SAP ERP S4 /HANA and Implementation AFI # Participation in tool design sessions # Identification of gaps in business processes related to the tool # High-level process mapping with SIPOC methodology, based in APQC 2. Card core migration - FACT to WAY4 (Nativa) # Planning and dimensioning of functional specifications documentation (ERF) # Documentation of functional specifications and requirements sheets # Project team management TATCO Industries Page 4 of 9 Business Development Manager marzo de 2017 - octubre de 2017 (8 meses) Estados Unidos - SSGB-Quality Specialist - Senior Consultant - Strategic planning, development of initiatives and projects to promote new business - Trailer Sales Rental Business Brand Development - Research and analysis of the market of the cargo trailer rental business in Miami, Florida - Implementation of logistics management system: asset modules, customers, contracts, maintenance, rental of trailers to new clients, collection tracking - Analysis of quotes and suppliers - Implementation of website and brand development Innova BUCC Consultores, C.A. Organizational Excellence Manager abril de 2016 - mayo de 2016 (2 meses) Part of Baltar Consulting Group. Deployed in Spain, Peru and Venezuela Main objectives: Develop and coordinate strategic planning processes Design and coordinate organizational improvement projects Lead functional teams Propose and promote indicators and tools for monitoring and control SSGB-Quality Specialist - Senior Consultant Multinational and international projects Peru: IMAC, ITN, Gas Center Curacao: EBNA Bank Spain: Hermandad Gallega, Cocowoke Venezuela: Fondo de Valores, Protinal, Caja Caracas, Banco Central de Venezuela Quality Leadership University / Louisville Panama Senior Consultant febrero de 2016 - febrero de 2016 (1 mes) Panamá Project: Development of Database January 2015 January 2016 - 40 hours Master's programs Page 5 of 9 SSGB-Quality Specialist - Senior Consultant -Identifying records online forms -Designing effective macros to record data - Development and Implementation of strategy to attract new clients EY Senior Consultant agosto de 2014 - agosto de 2015 (1 año 1 mes) Centro Lido Performance Improvement - Financial Services Office Consulting (FSO) Core Banesco Multinational Banking 11/08/15 to 08/22/15 1. Value Proposition and Operating Model CSC: Development of matrix management indicators evaluating new CORE Achievements and Performance: I actively participated in meetings with the client, validating required information and working with limited resources. I had a proactive attitude, willingness to work under pressure and meeting goals. _________ CRM Implementation of BOD from- Microsoft Dynamics GP CRM 1. Integration final deliverable design (business scenarios and application screens). 2. Construction and pdating of test scripts for both unit testing as integral 3. Participation as Coordinator test room and tool holder and processes testers 4. Development Strategy Deployment: Support and Monitoring Roll Out Achievements and Performance: Show dedication and interest in the knowledge of the project, achieving meet my deliverables and gaining customer confidence. Keep a harmonious relationship with both the project team and client EY. I handled conflict with the client very well, offering rightly opinions and options have led to satisfactory agreements. __________________ The ViPPO Company Participation in front of tests and processes towards implementation of means of payment system Huawei Technologies Quality Specialist Page 6 of 9 diciembre de 2013 - agosto de 2014 (9 meses) Caracas, Venezuela PROJECT: Preservation of regional networks for MOVISTAR (Field Maintenance Line I and II) Department: Assurance & Managed Services. regions: Grand Cross: Llano, Central West, Central Great West: Andes and West, - Control indicators. Productivity specialist, in order to motivate the dearrollo effective operation and meet customer specifications. Cancellation quarterly bonus. * Methodology: 1 Systematization of service: World Force Managment. Management failures through focus on call centers, reception of failure and escalation Help Desk specialists region. 2.-quality statistics, analysis of results. Productivity by region: management of material resources: vehicles, spares, failure reports. - Project automation of online training to enhance HR skills and create career plan (e-Learning) - Control of entry, exit of employees to projects. Empresas Y&V Senior Accounts Payable Analyst noviembre de 2012 - diciembre de 2013 (1 año 2 meses) Altamira PROJECT: Corporate Services Complex Termocentro Generator for CORPOELEC. - Administration and amortization of contracts, - Withholding tax. Special contributor to SENIAT - Coordination of vendor payments, advance control, allocation cost categories - Att. customer, supplier and internal drives (try). - Use of statistics, indicators and process improvement in the area. - Management of Microsoft Dynamics GP and Microsoft Office Excel Advanced Page 7 of 9 Turismo y Promociones V.Q Auditor Service Quality septiembre de 2013 - septiembre de 2013 (1 mes) Assessment Project levels of service provision. Workshop on Quality of Service 8:00 a.m. to 12:00 p.m. Methodology: - Surveys of customers and users (SERVQUAL, of Zeithaml, Parasuraman & Berry) - Mystery Case guest employees. LSG Sky Chefs Assistant in operational and administrative areas septiembre de 2010 - enero de 2011 (5 meses) Maiquetía. Edo. Vargas Industry: Food and Beverage Catering 300 airlines in 52 countries. - Logistics of corporate events: product launches. - Product planning (menu) according to customer and regulatory standards HACCP. - Management of Microsoft Visio, lifting processes, Ishikawa diagram, flow programs. - System Management SAP (purchasing, inventory, accounts payable), tools office and use of statistics to measure service quality. Restaurante Escuela Camuri Alto Operational areas Assistant (Kitchen and Service) enero de 2009 - marzo de 2009 (3 meses) USB, Sartenejas Undergraduate Lab production of food and beverage. Objective: administrative and operational management of the Restaurant School Camuri Alto in order to provide necessary skills for managing utilities and entertainment. functions: - Service Area: Case: Handling accounts receivable and payable to suppliers, realiz. Invoice clients, programming tip to waiters. Innkeeper: attention to customer service, food and drinks, effective relationship with kitchen, handling food orders, cash and relationship with bartenders. Page 8 of 9 Bartenders: Drink service Sommelier: wine service, wine and knowledge of strains and years Maitre: service manager, management attention of waiters and customers Kitchen: Implementation of various dishes, handling pressure and time. Educación Universidad Simón Bolívar Bachelor of Hospitality Business, Administration and management service companies · (2006 - 2012) Universidad Simón Bolívar Quality Management Systems, Quality Management Systems · (2013 - 2013) Page 9 of 9