Adwoa Serwaa Bonsu

ADWOA SERWAA BONSU- - Accra , Ghana PROFESSIONAL SUMMARY Professional and well-rounded with executive-level administrative management, financial, strategic planning business and operational leadership expertise. Multidisciplinary professional exhibiting essential techniques in policy, procedure and process improvement initiatives. Results-driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximizing organizational productivity by providing exceptional service and coordinating team activities. Works well with minimal oversight to carry out demanding work. My immediate goal is to secure a position at a company where I can continue growing and improving myself both personally and professionally. PROFESSIONAL EXPERIENCE Virtual Assistant | Empathy Collection LLC | October 2021 to Present Planned, produced and posted useful, creative and timely content, including eBooks on social media, blog and website to maximize engagement. Brainstormed creative methods to relate content to target demographics. Organized and maintained online company files, invoices, and other digital documentation. Executive Assistant | Mo Koncepts | January 2021 to September 2021 Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion increasing optimal performance. Directed social media and digital marketing strategy & initiatives to promote brand building, guest retention, engagement, reputation & revenue-focused activities. Handled scheduling and managed the timely and effective allocation of resources and calendars. Increased office organization by developing a filing system and customer database protocols. Virtual Copywriter | Workspace Global Limited | June to Dec 2020 Wrote advertising copy designed to effectively reach customers in the appropriate target markets to promote products and services. Created content for internet, publication, and broadcast media using creative concepts. Served as a key contributor in all phases of artistic concept design, collaborating with crucial strategists to increase the quality of final content. Completed all assigned duties and consistently produced a high volume of work to support daily business needs. Accounts and Administrative Officer | Astute Business Consulting Ltd | June to Dec 2020 Classified, sorted and filed correspondence, records and other documents to maintain an organized filing system. Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies. In charge of the preparation of monthly return filing and visits to GRA, SSNIT and other payments by the due date. Contributed to research data pool by collecting and organizing information from reliable sources. Business Administrative Assistant | Fiandad Ghana Limited | Feb 2019 to Feb 2020 Directed all business operations with a focus on reputation, staff productivity & operational efficiency. Managed customer complaints and rectified issues to complete satisfaction. Coached team on company policies, procedures, and best practices to enhance operational efficiency, productivity and subsequently decrease labour costs. Reviewed and suggested improvements for a diverse range of documentation Client Service Executive / Teller | GCB Bank Limited - KNUST | Sept 2017 to Sept 2018 Cultivated impactful relationships with customers and drove business development by delivering product knowledge and resolving customer issues. Assisted customers in bank operations promptly to guarantee customer delight. Received bulk cash for deposit, verified amounts and endorsements, and examined money to prohibit acceptance of counterfeit bills. EDUCATION Masters Certificate in Digital Marketing |`Max Business School - October 2021 to Present Diploma In Social Media Strategy |`ALISON - Ireland | September 2021 Diploma In Basic English Grammar |`ALISON - Ireland | September 2021 BSc. Business Administration - Accounting |`Kwame Nkrumah University of Science & Technology `| 2017 Certificate in Financial Modelling |`FMS Consult, Kumasi - Ghana `| 2017 PROFESSIONAL SKILLS Adaptive Team Player and exceptional administrative and executive assistance. Passionate about building effective relationships through exceptional customer service. Excellent typing skills and proficiency with Microsoft Office, including Word and Excel and Canva, Social Pilot. Expert multitasker skilled in organization, scheduling and problem-solving. Advanced written & verbal communications skills. Social media & tech-savvy with solid work ethics. Copywriting, digital marketing and basic design skills. Fluent in English, Asante Twi and Basic French.