AEYRRHA R. MEDINA
52-A K5th Street,
Kamuning, Quezon City
Skype id: aeyrrha.medina
Mobile Phone: 0-
Email:-
WORK EXPERIENCE
Member Services Associate
Drive Ago LLC
Chicago, Illinois
Freelancer
July 2018 - December 2018
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Answer incoming chats and make various outbound
related inquiries via chat or email related to potential
members that are interested in signing up.
Handled outgoing scheduled calls to members who have
registered for the program and are interested in receiving
a welcome call to review the benefits of the company
program.
Communicate effectively with other team members to find
the best resolution, if necessary, during inquiries
Delight members by providing a memorable experience
with each interaction, thus ensuring high retention within
the company program
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Pre-production Support
Localization Vendor Selection
Language QC spot checks on all deliverables
Linguistic QC on Builds
Age Rating Assessment and advice
Certification Assessment and advice
Query Handling
Terminology Management
Vendor Performance Assessment
Customer Support Executive
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Keywords Studios Manila
12th Floor, Unit C-D,JMT Corporate
Condominium, ADB Avenue, Ortigas, Pasig City
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Attracts potential customers by answering product and
service questions; suggesting information about other
products and services.
Opens customer accounts by recording account
information.
Maintains customer records by updating account
information.
Resolves product or service problems by clarifying the
customer's complaint; determining the cause of the
problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment;
following up to ensure resolution.
Quality Control
Keywords Studios Manila
12th Floor, Unit C-D,JMT Corporate
Condominium, ADB Avenue, Ortigas, Pasig City
November 2016 - July 2018
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September 2016 - November 2016
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The Live Network
Social Media Manager
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Freelance
Jan 2013 - May 2018
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Recruitment Head
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Talented Mr.Salas Company
Freelance
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Jan 2016 - Jan 2018
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RankLeads
Email Server and Windows
System Admin
Freelance
Jan 2015 -June 2016
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Build and execute social media strategy through
competitive research, platform determination,
benchmarking, messaging and audience identification
Generate, edit, publish and share daily content (original
text, images, video or HTML) that builds meaningful
connections and encourages community members to take
action.
Set up and optimize company pages within each platform
to increase the visibility of company’s social content.
Moderate all user-generated content in line with the
moderation policy for each community.
Collaborate with other departments (customer relations,
sales etc) to manage reputation, identify key players and
coordinate actions.
Continuously improve by capturing and analyzing the
appropriate social data/metrics, insights and best
practices, and then acting on the information.
Has knowledge in usage of Hootsuite,Canva, and other
social media platforms that are commonly used.
Helps with the organization and workflow of the HR
Structure.
Provides direction to smoothen out the process of hiring.
Conducts daily reports to ensure the quality of work, and
to monitor for any decline or improvement in the current
workflow.
Establishes recruiting requirements by studying
organization plans and objectives; meeting with managers
to discuss needs.
Determines applicant requirements by studying job
description and job qualifications.
Maintains servers for email marketing
Ensures all the apps are functioning including scrapers,
posting program, and proxy switcher.
Qualifies the leads generated per email used.
Wrote templates for the emails used in email leads
generation.
Monitors activity from the servers on an hourly basis using
Remote Desktop Connection Manager
Reports all activity to ensure accuracy in the next action
plan for the Windows Servers.
Troubleshoots any issue that arises with the resources
provided.
Provides virtual assistance in diagnosing where the
problems are coming from the customer’s computer.
Utilizes programs such as Teamviewer and Logmein to
diagnose and troubleshoot the computer’s issue.
Remote IT Helpdesk/Sales
Chat/Voice
Jan 2015 - November 2015
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Gauges the customer if they have the capability to pay the
service for their issue.
Upsells service that are needed after a diagnostic test
was conducted.
Provides a sensible solution to the computer problem
which leads to a satisfied customer.
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Remote Virtual Assistant
Business to Business
January 15, 2014 – November 2014
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Barnes and Noble
Digital Support
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Teletech, Robinson’s Novaliches,
Novaliches, Quezon City. May 12
2011 - Feb 2012
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Global Net Talk
Technical Support/
Proofreader / Admin Assistant
Vconnect Inc.,Araneta Avenue
corner Maria Clara street, Quezon
City. October 2006 – October 2010
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Handles incoming and outbound calls to reach potential
clients for the business.
Creates quotation from email requests by potential clients.
Creates and provide virtual proof using Adobe Photoshop
for the orders made by the customer before going into
production.
Updates the lead data base from Netsuite (CRM) through
cold calls and emails received.
Organizes and assign emails for each agent with their
designated clients for the business.
Checks on production team and let the customer know of
the status of their orders.
Provides after sales assistance for any defect on product
and asks for customer’s feedback regarding the orders.
Provides a daily report on what’s done for the day to the
manager before logging out to ensure everything is
straightened out for the day.
Responsible for troubleshooting the devices catered by
Barnes and Noble.
Assists customers in minor problems with their BN.com
account.
Recommends e-books which might appeal to the
customer.
Attends to and entertains all questions asked by any
customer courteously and correctly.
Help customer’s navigate through the Barnes and Noble
website.
Takes care of the customer inquiries such as basic
information about the product.
Upsells prepaid cards to customers.
Troubleshoots product related problems if any.
Handles admin tasks if no calls are coming in.
Provides assistance in proofreading and editing some
entries from books to be published.
EDUCATION and OTHER TRAINING
Certification
CompTIA Linux+ (Powered by LPI) Linux System Administrator
https://www.certmetrics.com/comptia/public/verification.aspx?code=MMTJJB3GGKQ45NZ4
License Number: COMP-
LPIC-1 Linux System Administrator
http://www.lpi.org/verify/LPI-/qajs37m7dm
License Number: LPI-
SUSE Certified Linux Administrator
SUSE Linux Enterprise Server 11
License Number:-
TECHNICAL / VOCATIONAL
RIVAN IT TRAINING SYSTEMS
Linux and Red Hat System Administration
June 2016 - July 2016
TRINITY UNIVERSITY OF ASIA
BACHELOR OF SCIENCE IN MASS COMMUNICATION
1ST YEAR SY-
Attended the HOTEL AND RESTAURANT OPERATIONS (HRO) CERTIFICATION
PROGRAM of the CHAMP, 26 Kamias Road, Quezon City, July to
December 2006
HRO MODULES COMPLETED
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SECONDARY
FOOD SAFETY
& SANITATION
WAREWASHING AND WASTE MANAGEMENT
FOOD
& BEVERAGE SERVICE
PERSONALITY DEVELOPMENT
& COMMUNICATION SKILLS
Passed the requirements for completing secondary level of the
Non-Formal Education – Accreditation and Equivalency Test (NFE –
A&E) of the Department of Education; with a Standard Score of 118
and Percentile Rank of 99%, February 2005
Language Proficiency
Software Proficiency
English - Excellent
Filipino - Excellent
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Open Office/Microsoft Office Applications
Da Vinci Resolve
Canva
Google Docs, Sheets and Presentation
Paighambot Email Bot, Manychat Bot
Hootsuite
Data Scraper
Trello
Canva
Slack
Sidekick
Zendesk,Helpshift,OTRS, Right NOW, Net Suite
Linux System and Network Administration (Network and
system administration,cron, basic bash scripts and python
scripts,email server creation,iSCSI.)
PERSONAL
Date and Place of Birth
5 October 1984; Quezon City
Citizenship
Filipino
Civil Status
Married
Parents
Father
Honesto S. Medina
Mother
Leonila R. Medina
References
Engr. Emiliano P. Kempis Jr.
Chief of Environmental Impact Assessment
Mgt. Division, DENR NCR-
