Afiqul Islam Mallick

Afiqul Islam Mallick (India) Skype: afiqulermail |-Phone: +1 - CAREER SUMMARY: A communicative, organized and flexible professional with over 7 years working experience in Customer Service and Technical Support industry. Experienced in communicating with clients and customers over phone, email and chat. Skilled in various CRMs like FreshDesk, Zendesk and Clickdesk. Proven ability to establish rapport with clients and exceed quality parameter. Reliable and driven with strong time management and prioritization abilities. EXPERIENCE: o o o Wipro BPS, Kolkata| www.wipro.com  Customer Support Representative (Tire 2)  Process: British Telecom (UK)  Domain: Telecom Technical Support  FirstSource Solutions Ltd, Kolkata| www.firstsource.com  Technical Support Representative  Process: O2 (UK)  Domain: Telecom Related Software Support  Genpact, Hydrabad| www.genpact.com  Customer Support Representative  Process: GE Capital (USA)  Domain: BFS (Banking and Financial Sector)  EXPERIENCE AS A FREELANCER: o o o Tech2commerce, USA| www.techtocommerce.com  Customer Support Representative (email support)  Process: eBay and Amazon  Domain: eCommerce Archival Photo Pages, USA| www.archivalphotopages.com  Customer Support Representative (Call, email and chat support)  Process: eBay and Amazon  Domain: eCommerce Beyond Menu, USA| www.beyondmenu.com  Customer Support Representative (Call, email support)  Process: eBay and Amazon  Domain: USA based restaurant e-chain EDUCATION:   Bachelor of Arts with major in English High School with Commerce QUALITIFICATION:  Certification in Standard US Accent, Dialect and Voice Modulation by GE Capital in 2008.  Certificate in Basic Computer and Networking. SKILLS:   Tools: Magento, Google Hangouts, Ring Central, Freshdesk, ZenDesk, ClickDesk, ZenDesk Chat (Zopim), ZOho Chat, Freshchat, Microsoft Excel, Microsoft Word Spoken Languages: English (Native/ Bilingual), Hindi (Native/ Bilingual) PERSONAL TRAIT:  Good communication skill (Verbal and Written)  Customer management skill  ‘Can do’ attitude  Patient and persistent  Quick learner  I do, hereby, solemnly declare that the statements made above are true and best of my knowledge. I understand that I can be disqualified at any stage if the information furnished above, is found to be incorrect/ incomplete. – Afiqul Islam Mallick