AGBASIERE MIRACLE OLUEBUBE
Tel:- |Email-|Lagos State,Nigeria
https://www.linkedin.com/in/agbasiere-miracle-a9/
PROFILE SUMMARY
Accomplished Customer Support Representative with 3 years of extensive experience in providing
exceptional service to a diverse client base. Adept at resolving complex inquiries and complaints with
efficiency, empathy, and a commitment to customer satisfaction. Proven ability to multitask in a
fast-paced environment while maintaining composure and professionalism. Skilled in active listening,
problem-solving, and effective communication across various channels, including phone, email, and live
chat. Proficient in utilizing customer relationship management (CRM) software and associated tools.
Consistently recognized for exceeding performance metrics and delivering positive customer
experiences. Leverages strong interpersonal skills and a collaborative mindset to foster productive
relationships with colleagues and cross-functional teams. Committed to continuous learning and staying
current with industry best practices to enhance service delivery.
CORE COMPETENCIES
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Excellent Communication Skills
Active Listening and Comprehension
Problem-Solving and Troubleshooting
Customer Service Orientation
Empathy and Emotional Intelligence
Conflict Resolution and De-escalation
Multitasking and Time Management
Attention to Detail and Accuracy
Technical Proficiency (CRM, Knowledge Bases, etc.)
Adaptability and Flexibility
Teamwork and Collaboration
Continuous Learning and Development
Stress Management and Composure
SKILLS HIGHLIGHTS
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Respond promptly to customer inquiries, complaints, and requests through various communication
channels including phone, email, chat, and social media.
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Actively listen to customers, understand their needs and concerns, and provide empathetic and
personalized support to resolve issues effectively.
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Maintain accurate and detailed records of customer interactions, capturing relevant information, and
documenting resolutions in the customer relationship management (CRM) system.
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Collaborate with cross-functional teams, such as technical support, sales, and product development,
to escalate and address complex issues that require specialized expertise.
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Continuously update product and service knowledge by participating in training and professional
development opportunities to ensure the provision of accurate and up-to-date information to
customers.
PROFESSIONAL EXPERIENCES-
Customer Service Representative - Satellite Group Of Company Lagos State
• Provided exceptional customer service via phone, email, and live chat
• Resolved customer inquiries and complaints efficiently and professionally
• Processed orders, returns, and exchanges following company policies
• Maintained accurate and detailed records of customer interactions
• Achieved high customer satisfaction ratings and metrics
• Troubleshoot technical issues and product/service problems
• Cross-sold and upsold products/services to existing customers
• Handled escalated cases and liaised with other departments
• Trained and mentored new customer service representatives
• Identified areas for process improvements and policy changes-
Customer Support Representative-MatureWill oil & Gas Limited Lagos State
• Consistently exceeded customer satisfaction targets, achieving a 95% satisfaction rating
• Recognized as a "Top Performer" for resolving complex customer issues efficiently
• Instrumental in implementing a new customer service workflow, enhancing productivity by 20%
• Commended for outstanding communication skills, fostering long-lasting customer relationships
• Proficient in multiple languages, providing seamless support to diverse customer base
• Mastered CRM software and customer service tools, optimizing processes and response times
• Played a pivotal role in training and mentoring new customer service representatives
• Achieved highest first-call resolution rate within the team, minimizing customer callbacks
• Received numerous customer commendations for exceptional problem-solving abilities
• Demonstrated expertise in handling high-volume customer inquiries during peak seasons
• Skilled in defusing escalated situations, ensuring customer retention and loyalty
• Awarded "Employee of the Month" for consistently delivering outstanding customer experiences
• Championed customer-centric initiatives, contributing to improved customer retention rates
EDUCATION
Higher National Diploma:Hnd.
Delta state polytechnic ogwashi uku Delta state
CERTIFICATIONS
Digital Witch IT Support Training:Certified Customer Service
Google/Coursera IT Support:
IT Support Fundamental
Coursera:
Customer Relationship Service Fundamentals
2021
