Ahmad

I have 5+ years of experience in Technical Writing, Virtual Assistant, Customer Service, IT Technical Support.

As an IT/Software Support Engineer, I have delivered effective technical customer support to a variety of customers, delivering solutions to both technical and non-technical end users. I’ve used software support practices and tools including: issue tracking, troubleshooting, log investigation, build testing, virtual environments, and ticket management.

I'm a n analytical and detail-oriented technical author, having experience in rendering complex technical details into user-friendly documents. As a documentation Specialist, I worked on several software applications to write user’s guides, help manuals, training videos and technical articles. 

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I have also worked on a few other freelancing websites as a remote worker to provide customer support.

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www.cae.com

While working for this company, my responsibilities were managing the technical documentation, providing customer support and testing of the software Apps related airline management system.

Please take a look at my writing samples here: