Cherif Ahmed
Mob :-
Mail -Skype : the_sherifff
Diplomes
2013 – Personal Strategic Planning – planning strategic Personnel – school : International Academy of personal training and leadership develeoppement.
2002 – formations and supervison at téléperformance France/Canada
Formation
2003 Level of study 2nd year ISET = network and computer engineer.
October 2010 – till today :
Maintenance and computer support
network installation
creation of Voip solution for call centers
Freelance Webmaster, web design, logo creation, Flash, PHP, java, MySQL database.
Mars 2008 : Formation réseau informatique et configuration Cisco dans un centre d’appel.
2008 : Network Installation for Freelance Call Centers.
- : Callcenter Technical Director « Loungo callcenter » .
- October 2009 - March 2010: Trainer technical call reception In a call center for NERIM Internet provider France "Xpertcall".
- - Training of supervisor and trainer within teleperformance Tunisia.
Web Design Training and Web Programming
Professional experiences
November 2017 – November 2019
Assitant team leader, and Customer care agent with Globalgrow company, who manage mail helpdesk of many and various Chinease ecommerce websites such as :
Globalgrow.com
Zafull.com
Rosegal.com
Answering email and support tickets support
January 2012 - March 2010
FREELANCE : Webdesigner, Web Programmer.
Dynamic website creation, Html5, Css4, Web 2.0.
Freelancer, which consists of the creation of Dynamic Web 2.0 sites of all kinds.
Updating Web Server Client "Windows / Linux"
Migration, updating of websites content.
Programming: Html, Php, Javascript, Ajax.
October 2009 – Mars 2010
XPERTCALL callcerter company
Level 1 hotliner then level 2 « XPERTCALL call center» :
Within a team of 10 technicians trained to receive calls to assist and resolve vpn, adsl and Sdsl connection problems of ISP PROFESSIONAL NERIM France customers.
Technical trainer of new recruits.
Night Park Supervisor.
Answering email and support tickets support
December 2008 – August 2009
LOUNGO CALLCENTER
Network technician then technical director in the company "LOUNGO call center":
Management of remote server network and monitoring, web development for customer websites, management of 42 computer + Voip + Cisco 3100 Router.
- Technical trainer manager of the call reception park
- Technical Manager and team superviser.
- Trainer :
Office training.
Cisco training, tcp / ip, Lan Wan networks "adsl, ISDN, vpn, rtc, repair and troubleshooting remote servers ..."
Remote handshake.
- In China.
Freelancer Webmaster working at home
French teacher in China:
French / Chinese video lessons for a specialized E-Learning website.
English teacher in China:
English / Chinese videos for a specialized E-Learning website.
2005 –2006
Freelancer Webmaster
Static/dynamic web site creation.
Creation of graphic character and design of new websites.
Logos creation.
SEO and updating of websites.
E-commerce etc. ...
Mastered technology:
PHP 4/5, JavaScript, MySQL, flash, html / Xhtml, css.
Software quite mastered:
Photoshop, Illustrator, Macromedia Flash, Dreamwaver.
2004 –2005
XPERTCALL
Level 1 then level 2 hotliner within "XPERTCALL” call center:
Within a team of 10 technicians trained to receive calls to assist and resolve vpn, adsl and Sdsl connection issues of PROFESSIONAL NERIM internet provider France customers.
Answering email and support tickets support
2004
TELEPERFORMANCE
Marketing: Making appointments for surface technicians
Making appointments and making calls to sell products.
2001 - 2002
Teleperformance
Technical support
Coaching new recruits
Training of new recruits for the technical support of former "Wanadoo".
Technical Quality Supervisor and Team Leader.
Call reception for the client La Redoute.
Languages :
French: read, speak, write.
English: read, spoken, written
Arabic: Mother Tongue..
Passions :
The motorbike
Swimming and apnea diving
Hunting and underwater fishing
Hiking and Camping
All that is logical and technical fascinates me
