Aileen Bliss Lozano

A dynamic professional with 12 years of experience in the areas of Operations Management, Customer Relationship Management, Business Process Improvement & Team Management, Accounting, Finance and Bookkeeping.

● Records daily transactions and maintains accurate books, including invoices, bank deposits and financial reports

● Proficient in undertaking governance of daily transition management as per contracted SLAs for effective management of incident, change, problem, performance, capacity & IT service continuity 

● Adept in setting the quality standards for various operational areas and ensuring a high-quality customer experience while adhering to SLAs for the services

● Rich expertise in handling operations management encompassing planning, analysis, scope & risk management, contingency planning & resource handling 

● Worked across BCX Wireline and Wireless programs, voice and back office, simple and complex accounts

● Skilled in providing significant business value to the client and maintaining close working relationships with key clients including assessing process activities & transitioning them through a consistent flow in the respective verticals

● An innovative, loyal & creative professional with strong planning, communication, analytical & negotiation skills