Aileen Vallada

AILEEN CASON VALLADA Email:- Objective A challenging position in an organization where my technical and analytical skills would be applied for the betterment of the organization. I am motivated and enthusiastic by new challenges and tasks and take excellent approach to achieve success in all projects. I like to work in a complex projects which have scope for learning and challenge. Summary of Qualifications    Extensive knowledge in solving technical problems Strong ability to multi-task under pressure Highly organized and dedicated with positive attitude Work Experience Customer Service Representative September 20, 2016 – February 13, 2017 SunTrust Bank Teleperformance 8th flr MAAX Building Coral Way J.W Diokno Blvd Pasay City         Manage large amounts of incoming calls. Identify and asses customer's need to achieve satisfaction. Build sustainable relationship of trust open and interactive communication. Provide accurate, valid and complete information by using right methods/tools. Handle complaints, provide appropriate solutions and alternatives within time limits. Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra miles to engage customers Veterinary Receptionist September 4, 2014 – March 13, 2016 Umm Suqeim Veterinary Centre Villa 38 Al Wasl Road Umm Suqeim 2 Dubai UAE        Answers inbound calls and transfer them to appropriate persons. Greet incoming visitors, customers, suppliers and applicants with a positive attitude. Order office and animal supplies. Open and distribute incoming mail invoices. Collecting payments. Scheduling and making follow up appointments. Other duties may be assigned by management. Waitress June 29, 2012 – July 20, 2014 Al Marhabani Mandi and Traditional Foods Restaurant Umm Suquiem 1 Jumeirah 3 Dubai UAE    Prepare tables for meals, including set up items such as linen, silverware and glassware. Greeting guests Escort guests to their tables.       Present menus to the guests and answer questions about menu items, or making recommendations. Taking food and drink orders. Serving food and drinks Check with guests to ensure that they are enjoying their meals. Remove dishes and glasses from the tables for cleaning. Dealing with bill payments. Technical Support Representative October 29, 2007 – February 5, 2012 Teletech Inc. Program Hewlett Packard Upper Level SM Bacoor Gen. Aguinaldo Highway, Bacoor, Cavite Philippines        Provide personal computer support, problem analysis, and hardware/software installation and configuration. Work with Helpdesk to resolve workstation problems received from internal users. Provide telephone, remote and desk-side technical support to users in the areas of email, directories, standard Windows desktop applications, and network connectivity. Configure systems, communications devices and peripheral equipment. Correct and restore user PC to operational status. Provide Desk-side training for site personnel in proper use of hardware and software. Perform other related duties, including special projects as requested Systems Engineer February 16, 2007 – October 28, 2007 Sankou Seiki Company Ltd. CEPZA Rosario, Cavite Philippines         Manages servers for Web, Email, Proxy and Application Servers Makes sure all servers are running 24/7. Set ups new users for Application, Email, Proxy servers and maintains user accounts. Manages network systems, including network monitoring and Internet connectivity. Troubleshoots network connection problems including cabling and workstation configuration issues. Provide a technical support to various users on each department regarding specific operational/applications issues. Conducts training/seminar pertaining to software use or implementation of the new created system (whether bought or customized). Recommends equipment selection and purchase. Educational Attainment Tertiary Bachelor of Science in Computer Engineering Adamson University Ermita, Manila, Philippines March 21, 2002 Secondary Tanza National Comprehensive High School Daang Amaya Tanza Cavite, Philippines March 23, 1995 Personal Details Date of Birth Gender Marital Status Nationality : : : : January 21, 1979 Female Married Filipino