Aishat Oluwaseun Jimoh

AISHAT OLUWASEUN JIMOH Project Manager and Salesforce Certified Administrator-|-|| LinkedIn || Trailhead SUMMARY ● Passionate about completing projects successfully, committed, and results-driven junior project manager with a solid academic background in project management and have been certified with Google management certifications through Coursera. I have proven organizational skills over four years in handling hostel logistics, operations, conflict resolution, and relationship development among 14 undergraduates per session with various moral and cultural backgrounds. ● A results-oriented project manager who is skilled in using tools like Trello, Asana, Gantt chart, RACI, and Google Workspace Tools to improve teamwork, expedite project workflows, and guarantee the timely delivery of excellent results. I have the willingness and capacity to adjust to new tools and technology as a lifelong learner to be on the cutting edge of project management best practices. ● Experienced customer service personnel with transferrable abilities in cross-team collaboration, time management, problem-solving, client satisfaction, empathy, and organizational skills. My superior has praised me for being the most empathic agent when dealing with customers, and empathy contributes to a positive and supportive project environment, which will ultimately enhance the overall success of a project. I am open to a challenging project management opportunity where I can grow and apply my talents. KEY SKILLS ● ● ● ● Event and meeting scheduling Risk management Logistics and documentation Cross-team relationship ● ● ● ● Administrative coordination Creative innovation Problem-solving Project scoping and planning ● ● ● ● Salesforce Lightning Experience Data Management Slack, Hangout, Microsoft Teams Google Workspace Tools TECHNICAL SKILLS ● ● ● ● Salesforce Administration Agile Methodologies Asana, Trello and Jira Team Gantt EXPERIENCE Junior Project Manager - Volunteer Project Get A Job Limited - Remote ● ● ● Develop and manage a comprehensive project plan for the Empowering Careers Virtual Job Fair by creating clear timelines, defining achievable milestones, and outlining specific deliverables. Oversee all aspects of the virtual job fair, including actively recruiting employers, executing effective marketing and outreach strategies, and ensuring seamless platform setup and functionality. Efficiently manage and coordinate a diverse team of professionals, fostering collaboration, ensuring tasks are completed on schedule, and gathering feedback from stakeholders throughout the project lifecycle. Customer Service Associate Shuttlers Mobility Company - Lagos, Nigeria. ● ● ● January 2024 - Present May 2023 - September 2023 Escalated users' complaints to the appropriate team and provided prompt solutions to users' queries through live chats, calls, and emails. Effective use of Admin and Zoho CRM tools for chat, ticket handling, and social media. Collaborated with cross-functional teams to facilitate case resolution. Customer Service Representative Intern Jumia Nigeria - Lagos, Nigeria November 2021 - May 2022 ● ● ● Successfully managed a daily workload of 90+ calls, which involved demonstrating empathy to customers, promptly escalating issues as needed, providing pertinent product information, and overseeing service cancellations. Facilitated the training of five new team members, instructing them on backend system usage, customer data entry, and the organization of customer interaction logs to enhance operational efficiency. Navigated through the Salesforce platform to attend to queries and provide maximum customer satisfaction. EDUCATION Trailhead by Salesforce Salesforce Certified Licence, Salesforce Administration University of Lagos Bachelor of Science in Education - Chemistry Adeniran Ogunsanya College of Education Nigeria Certificate in Education - Integrated Science and Chemistry September 2023 - Present December 2016 - December 2021 September 2013 - July 2016 VOLUNTEERING Squad Leader September 2023 - March 2024 ALX Africa - As a squad leader for a group of twenty-seven students, I demonstrated excellent administrative and project management skills. Regular updates were given, biweekly coordination meetings were held to discuss ongoing projects, and a weekly presenter schedule was created to guarantee that each learner was actively involved. Community Development Advocate February 2022 - March 2023 National Youth Service Corps at Ogun, Nigeria - Educated and inspired over 1000 students across multiple schools on the transformative power of education through sensitization and motivational speeches; increased student class participation and interest in tertiary institutions by 25%. Organized morning classes for students preparing for the West Africa Examination Council, resulting in a notable 30% increase in their enthusiasm for studying chemistry. Assistant Coordinator March 2020 - May 2020 TEAM110% Community Service - Provided operational support to the coordinator and acted as the cover tutor to ensure continuity of the learning process during the COVID-19 pandemic. Administrative Coordinator January 2018 - May 2022 Baytul Sekinat Hostel - Oversaw and supervised hostel operations, ensuring adherence to established rules and regulations. Assistant General Secretary January 2014 - August 2015 Integrated Science Students' Association of Nigeria (AOCOED) - Actively involved in meetings, reporting, and documentation. I generated new ideas and engaged in roles outside of my portfolio to ensure the progress of the association, and I was certified as an active executive. LICENSES AND CERTIFICATIONS Salesforce Certified Administrator - Issued March 2024 Certification Verification: sforce.co/verifycerts Salesforce Certified Associate - Issued October 2023 Certification Verification: sforce.co/verifycerts Google -Project Planning: Putting It All Together - Issued December 2023 Coursera;Credential ID: KT5CRQYP2H2G Google -Project Initiation: Starting a Successful Project - Issued April 2023 Coursera;Credential ID: 7JPM4W8ZDA7W Google -Foundations of Project Management - Issued February 2023 Coursera;Credential ID: FNVPMVMTKT9D