Aiza Lyn Andres

 RESUME AIZA LYN JUNIO ANDRES tel: - EMAIL:- Career Objective: To obtain a position in any Medical or Administrative field in looking forward to join your esteemed organization and extend a helping hand to this noble profession. I seek to perform my duties with total sincerity, honesty, and integrity. Personal Information: Nationality: Filipino Sex : Female Age : 33 Home Address : Manaoag, Pangasinan Philippines Place of Birth: Dagupan City, Pangasinan Date of Birth: October 18, 1983 Personal Summary: Dependable Punctual Accurate Results-oriented Highly Motivated Professional Attitude Strength: Willing to learn Flexible Sense of Responsibility Hard Working Dependable Educational Background College : Bachelor of Science in Nursing City Colleges of Urdaneta Urdaneta City Pangasinan,Philippines Year Graduated:- Secondary: Philippine International English School Kuwait (PIES) State of Kuwait Year Graduated:- Primary : Carmel School Kuwait (CSK) State of Kuwait Year Graduated:- APPLIED SKILLS CLERICAL: Able to work on MS office and have decent computer knowledge. Initiating Internal memo’s and Outgoing correspondence within the scope of my responsibilities. Appointment & Scheduling. Fair Knowledge of Typing 38 WPM & Word Perfect CLINICAL: Injections Venipuncture Blood Pressure Vitals Sterile Techniques   Summary of Job Experience 2008 January-December Volunteer Nursing Aid Bayambang District Hospital,Dagupan Phil. General: Discussed cases with physician and other health professionals to prepare comprehensive patient care plan. Worked in a rural health family practice providing health care services to a wide patient base covering pediatric, adult, and geriatric health issues. Performed tests and treatments on both pediatric and adult patients including suturing, splinting and gynecological examinations. Performed initial and follow-up evaluations including history and physical examinations, skin test interpretations. Treated cases from acute injuries to the common cold. Provided clinical care encompassing both acute and chronic medical conditions and injuries, admissions, discharge summaries, and managing the hypertension clinic. Assisted in surgery for OB-GYN and general surgery cases. Assisted various operating surgeons in all specialty areas, and performed ward duties when not assisting in surgery. Managed multiple system disease cases including hypertension, CHF, diabetes, arthritis, and cancer. Counseled patients and their families on health and prevention issues. Provided emergency response, including traffic accidents, domestic violence, fires, explosions, accidents, and serious sudden illnesses. Conducted patient teaching for pre and post-operative procedures, transcribed and carried out doctors' orders, documented nursing records. Accomplishments: Delivered on-site presentations to nursing staff and scheduled beta-test and evaluation participants to ensure thorough reliability of products. Carefully scoped instrument trays and setup surgical equipment to meet OR Nurse specifications. Assisted in the care and treatment of allergy patients, by administering tests and immunizations. Developed patient and family satisfaction surveys to monitor and improve quality of care. Performed all duties of a student nurse, including administering therapy, maintaining patient treatment records, and consulting with physicians. Ensured sterile conditions by autoclaving and gas sterilizing all trays. Applied experience with hospital procedure to ensure readiness of ER staff. Maintained medical records, receiving commendations for thoroughness and accuracy in completion of reports and patient documentation. 2009 January-2009 April Elderly Care California Home Care, Los Angeles California USA Transferring Patient from bed to wheel chair, including Hivel Left Supported walking, monitoring of symptoms associated with various medical condition Range of motion, physical therapy and exercise programs for the elderly Research on current available programs for the elderly 2010 February-2010 December Customer Service Representative/ Senior Customer Service Representative, Inbound Call Center, Operations Manager Secretary NCO-Clark Freeport, Pampanga Philippines Deliver world class customer service and build customer satisfaction and loyalty. Provide effective and timely resolution of a range of customer inquiries. Strive for one-call resolution of customer issues. Complete ongoing training to stay abreast of product, service and policy changes. Strike a positive and cooperative tone with both customers and coworkers. Demonstrate best judgment in the disbursement of adjustments and credits. Increase the customer experience by providing information on the new products, rate plans, and services through up selling opportunities. Perform quality checks, develop and review performance reports, identify areas to improve,and implement measures to improve performance levels and meet objectives. Monitor interaction between staff and callers to ensure quality assurance standards. Review call center statistics to measure staff performance and the need for improvement. Career Accomplishments Improved client retention by 17% during my tenure. Reduced staff turnover by half, with the implementation of exit interviews and engagement initiatives. 2012 June-2015 December Senior Reservation Officer Jamilla Travel Tours and Services Tarlac City, Tarlac Assist customers with the planning and booking aspect of their vacation or stay. Support customers in person, on the phone, online or a combination of these. Answer customers’ questions, make travel suggestions and book rooms and tickets. Responded to guest inquiries about hotel services, checkout times, the local community and other matters of public interest Interfaced routinely with members of housekeeping and maintenance staffs Maintained a professional appearance and attitude as the first line of positive customer service Resolved guest concerns or complaints in a timely, courteous and professional manner Balanced end-of-day shift reports Initiated and organized reservations billing while appropriately handling cancellations Career Accomplishments Maintain the loyalty of clients by coming back for their future vacations and trips Decreased the number of complaint due to lack of information given to clients Character Reference Mrs. Zosima Garin College Dean, College of Nursing Urdaneta City University Urdaneta City Pangasinan Mr. Armando M. Dela Cruz Brgy. Secretary Brgy. Lelemaan, Manaoag Pangasinan Mrs. Julieta Tabuac School Registrar Urdaneta City University Urdaneta City, Pangasinan Applicant: ________________________ Andres, Aiza Lyn