WORK EXPERIENCE
AIRBNB Guest Support
UPWORK | 2021 - 2022
Part-time guest support for Las Vegas property (condotel)
Assist unit owners by answering all their questions, prepare
the monthly statement, send authorization for
maintenance and send contracts
Be the first point of contact of all the guests, the onsiteteam, unit owners and Condotel staff (receptionist)
Help with admin tasks like answering reviews, creating
work orders, creating new listings, processing accounting
tasks using Buildium
Guest Support Specialist
AndChill Australia | 2017 - 2019
AIZAH
MAROHOM
ACCOUNT SPECIALIST
CUSTOMER SUPPORT
TRAVEL AGENT
Manage booking inquiries through chat, emails and calls
Assist guest with any problem they encounter during their
stay; cleaning issues, maintenance issues and lockouts, etc.
Create cleaning schedule for housekeepers, create work
orders, process invoices for service providers
Help unit owners with any questions they have, coordinate
projects for owners, cleaners, maintenance team
Answer reviews and help with any admin tasks
Business Travel Navigator
UPSIDE Business Travel | 2016 - 2017
ABOUT ME
I am a high school teacher by
profession, seasoned call center
agent, and a freelancer that has
highly reliable problem-solving skills
and proven experience in Customer
Support, B2B Sales, and Account
Management
ACCOMPLISHMENTS
Expedia Sales Top Team Agent
(2011)
WCT Top Seller Agent (2012)
Google Adwords Top Rookie
CONTACT DETAILS
Home: 2 Morning Star Road Lower
Lourdes Baguio City 2600
Mobile:-
Email:-Skype: live:amarohom26
Assist high profile business travellers with their pre and post
bookings needs. Make sure to convert every inquiries
received.
Make new bookings, help modify bookings or cancel (flight,
hotels, car rental, airport shuttle.
Contact the hotel and airline for special request or needs of
the traveler/guests
Google Adwords Account Manager
Google | 2014 - 2016
Manage portfolio of small to medium business owners by
making sure to convert leads to a paying Google Adwords
client
Assess client's business advertising goals and help them
understand how Google Adwords works and how it can
contribute to reaching these goals
Help create ads by carefully selecting keywords, setting a
budget, and help with bidding to improve conversion rate,
impression, and quality score of the ads
Educate and assist clients in optimizing their ad campaigns
to boost the campaign performance
Travel Sales Expert
Expedia.com | World Choice Travel | 2011 - 2014
Make reservations for flight, hotels, car rentals, and vacation
packages
Answer calls and makes sure to convert calls to a sale
Hit sales conversion target every end of the month
SKILLS AND SPECIALIZATION
B2B Sales / Consultative Selling
Project Management
Customer Support
Travel Agent Skills
Email Management
Accounting and Numbers
