Akashkumar Patel

I have been working as a Customer Service Associate from India since 4 years​.

I have developed impeccable live chats, emails and calls, and an ability to deal with agitated or distressed customers. I am accustomed to working on multiple tasks simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives.

My duties included taking chat, email and call contacts, take escalations via emails​, assist internal processes to new associates while dealing with customers. Manage customers accounts, payments and orders, return refunds and replacements, offers and promotions, and product warranties.

My experience helped me improve my skills in leadership, allowed me to gain organizational skills, and has provided me with extensive knowledge of how to upsell services and goods to customers.

I am looking forward to discussing the position and my qualifications with you in more detail soon. I feel confident that I fulfill the requirements for the Customer Support position.