Akhil Suresh

AKHIL SURESH Phone:- | Email:- Address: # 37, Concord Cupertino, Electronic City, Bangalore Objective: Looking forward for a challenging role where my resourceful experience and skills will add value to the organizational operations and also seeking an opportunity to gain further experience while enhancing the company’s productivity and reputation. Professional Summary: Commerce graduate with an overall experience of 11 years in Operations. Have been associated with multiple business functions along with quality and productivity projects. Have been managing teams for 5 years. Working knowledge of MS Office & Macros (Proficient). Employment Details: Employer Name: Northern Operating Services Pvt Ltd Period of Employment: July 2007 – May 18th, 2018 Business: Syndicate Bank Loans: Alternative Assets Role : Team Lead (Officer) Primary Tasks (Delivery & People) To ensure all incoming wires both global and domestic are accounted for on a daily basis. Accuracy, productivity and query resolution benchmarks to be achieved on a daily basis. Work closely with CSM’s and Technology Support team for identification and resolution of any reporting issue or issues raised by the clients/home locations. Ownership of BAU calls with CSM’s/shard service/control teams and ensure discrepancies are being addressed / escalated for resolution. Ensure controls are placed for quality check of all the incoming global and domestic wires. Setting up of performance expectations and conduct regular feedback sessions. On boarding of new partners which include raising system access and schedule process training's. Adherence to all applicable risk management programs, policies, and procedures. Identifying, assessing, and escalating any risk concerns, including those resulting from mistakes/errors, to a manager or Business Unit Risk Officer promptly. To ensure the Service Description is adhered, completed & evidenced on daily basis and thereby no breaches. Initiate all the required migration activities with responsibilities of creating all the process documents, process training and regular update meetings with the home locations. Secondary Tasks (Delivery & People) To raise Service Initiation Request & Project Initiation Request as and when required. Ensure all process documents are reviewed and approved annually. Schedule regular knowledge share or process training sessions. Create CDP’s for tenured partners. Initiatives Cash Flow & ELM Macro (March 2018): Automation of reports as per the client provided format, 2 FTE savings. Data Direct Macro (Aug 2017): Performance reports were matched with Data Direct instead of PACE, 1 FTE savings. Reporting Macro (May 2017): PDF reports checks were moved to excel by creating client and account consolidations, 2 FTE savings. PDIT Macro (Nov 2016): Highlights market value, flow, out of balance and skewed returns for performance accounts, 2 FTE savings. Insight Swap Check Macro (Oct 2016): Calculates the total based on counter party for swap accounts, 1 FTE savings. NTCC Rec (April 2016): Highlights all skewed returns for client NTAM, 1.5 FTE savings. Eagle Cash ORD (June 2015): Reconciles settled Tran data (EAGLE) with IIP data and highlights the differences, 1 FTE savings. Thames Rec (Feb 2015): Macro reconciles data from two accounting sources, 2 FTE savings. Led Epiplex Training Project team (July 2017) which involved capturing & developing various training modules across the group. Previous Employments: Hewlett Packard, Bangalore: Research Analyst: May 2006 – Jun 2007 Academic Faculty: Routers Software Intermedia, Kerala: Mar 2003 – Nov 2005 Academics: Completed Robotics Process Automation(Blue Prism) training, Indra's Academy, July 2017 Credential in Computing(Indira Gandhi National Open University), 2002 Aptech Certified E commerce Profession(ACEP), 2001 Financial Accounting : Tally, 2001 B.Com, Kerala University : April 2000 Certificates: Risk Management Certification, Aug 2018 Six Sigma Green Belt Certification, Oct 2017 AML and KYC Professional, Sep 2017 Personal Details: Nationality: Indian Languages Known: English, Hindi & Malayalam. Declaration: I hereby declare that the information given above is true to the best of my knowledge. Place: Bangalore Date : Nov 15th 2018 Akhil Suresh