Al Tan

Over a decade in the Business Process Outsourcing (BPO) industry. I have developed multiple skills in customer service, technical support, and sales. Dealt with customer/s from Voice, Chat, Email, and back-office. Handled different industries like Online Retail, Banking and Finance, and Cable TV/Internet. Managed approximately 100 staff including support.

I have been a Virtual Assistant since 2013 with skills doing Operations Management, Calendaring, Appointment setting, Travel Arrangement, Recruitment, Data Analysis, Reporting, Presentation, Dropshipping and Fulfillment (Shipstation), E-commerce (Amazon, eBay, Walmart, Etsy, and Shopify) Web research, Web Publishing, Desktop publishing, Image editing, and Coaching. 

I graduated from college with a degree in Bachelor of Science in Electronics and Communications Engineering.

Office tools used: Microsoft Office - Word, Excel, and Powerpoint

Image editing tools used: Canva, Photoshop CS, MS Paint, Paint.NET, and GIMP

CRM tool: VTiger and Siebel

Website Creation tool: WordPress and MS Frontpage

Mail Client: MS Outlook and IBM Lotus Notes

Cloud Storage: Dropbox, Google Drive, Mega

Team Collaboration Tool: Asana and Slack