Alda Zorina A. Cuizon

Resourceful and multi-tasking person able to work in diverse areas. Proficient in learning new procedures and tasks quickly while elevating customer service standards in every role. Personable and friendly with guests and colleagues alike.  Personal Information Address: #7 Duhat Road Trinidad Village Calibutbut Bacolor Pampanga, Philippines, 2001 Phone:- Email:-Date of birth: June 10, 1993 Experience May 20, 2019- PresentTelephone Operator, Widus Hotel and Casino, Clark, Pampanga Answers email, phone inquiries and incoming calls and directs them to guest rooms through the telephone console, computer software or to hotel personnel or departments. Transfer telephone calls to concerned departments and individuals. Assigning tasks to runners/ bellman to assist guests. May 16, 2017-Jan 30, 2019Barista, Xtremely Xpresso, SM Clark, Pampanga Prepare and/ or serve hot and cold beverages, such as coffee, fruit juices, blended coffee and teas. Clean and sanitize work areas, utensils and equipment. Provide customers with product details, such as coffee blend or preparation descriptions. May 4, 2016-Feb 16, 2017Team Member, Kenny Rogers Roasters, SM Clark, Pampanga *Best in FOH of the Year Award •Greet and attend to guests upon entrance. •Knowledge of the menu, with the ability to make suggestions and up-selling. •In charge of the team when manager is unavailable. •Cash handling Aug 7, 2011-May 13, 2012Customer Service Representative, iQor, CDC Pampanga •Greet customers warmly and ascertain problem or reason for calling. •Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment. •Identify and assess customers’ needs to achieve satisfaction. Nov 27, 2010-May 9, 2011Service Crew, McDonalds, Angeles City, Pampanga •Greet and welcome guests. Take guests orders and process payments. •Preparing and expediting food orders. •Perform cleaning duties, such as clearing tables and sanitizing food preparation areas. Education June 2009-Nov 2014 Tertiary Education Holy Angel University, Angeles City, Pampanga Degree: BS Hotel and Restaurant Management Secondary Education Chevalier School, Angeles City, Pampanga Seminars July 2016Product Quality Checker, Kenny Rogers Roasters, Roxas Blvd, Manila Sept 2014Impressing Interviews, Holy Angel University, Angeles City, Pampanga Dec 2013Dine Philippines, Holy Angel University, Angeles City, Pampanga Sept 2012Trends in Tourism Branding Forum, Holy Angel University, Angeles City, Pampanga Aug 2011Mixology and Flairtending, Holy Angel University, Angeles City, Pampanga Sept 2010Hotel Career and Food Safety and Sanitation, Traders Hotel Manila Training Aug 16-24, 2017Basic Training (Solas), Carriedo, Quiapo, Manila June- Aug 2014Penthouse Hotel (Kitchen, Housekeeping Dept.) Angeles City, Pampanga Apr- May 2014Café Juan (In- house practicum), Holy Angel University, Angeles City, Pampanga Skills Barista SkillsResiliency Communication and Interpersonal SkillsWillingness to learn Computer LiterateProactive Multi- Tasking References Mr. Jaypee HipolitoMs. Haidee Alde Xtremeley XpressoiQor Philippines Officer in ChargeAVP for Operations- I hereby declare that the above information is true to my knowledge. Alda Zorina A. Cuizon Applicant