Aldous Sandro Sacluti

Sacluti, Aldous Sandro Saavedra 20D tulips Street, St. Dominic 4 subd, Quezon City, 1116- - Professional Summary Hardworking Collections Specialist adept at persuading customers and obtaining payments. Persistent with customers and seasoned in overcoming objectives. Dependable Collections specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Experienced Collections Specialist bringing six years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Skills & Abilities • Call center experience Issue investigation • Regulatory compliance Payment processing • Financial management Persuasion techniques • Financial statements • Finance History research Goals and performance • Data entry Customer service • Collections Work History Barsala • Sept 2018 - present (Project-based) Works as customer support/sales working closely with all Hospitality managers to arrange bookings, following up on guests needs/wants/requests, making and sending work orders if need be directly to the property manager in case there is a problem in the unit. • Arranging reservations/moving future reservations if need be to make way for other guests to fill in gap in calendar bookings. • Answers call (inbound and outbound) • working on ticket queue (email, chat (Expedia, Airbnb, VRBO, booking.com etc ) • Process payments for new reservations, extensions and collecting payments for rejected/denied payments Collections Specialist HSBC Bank Plc Feb 2013 - Sept 2018 • Worked in call center environment handling manual and automatically dialed outbound calls. • Trained new team members on scripts, company services and performance strategies. • Maintained a high volume of calls to meet demands of busy group. • Utilized scripted conversation prompts to convey current account information and obtain payments. • Applied training and persuasive communication strategies to overcome objections. • Achieved performance goals on a consistent basis. • Monitored accounts for compliance with established payment plans. • Provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances. • Discussed options with delinquent clients in terms of proposed solutions. • Performed periodic budgeting/modeling to project monthly cash requirements. • Accessed credit records to evaluate customer histories. • Followed up with customers to collect information and verify details. • Processed payments and applied to customer balances. • Performed prescribed scripts and utilized friendly but firm attitude with full knowledge of contractual requirements and legal remedies. • Set up and updated customer accounts with interactions, payments and personal information. • Proposed and published metrics and KPIs to be incorporated into the monthly financials and scorecards. • Collected and arranged information and entered details into computer database. • Generated and mailed updated statements. • Contacted customers to collect outstanding payments via one-time or negotiated installment methods. Data Verification Officer HSBC Bank Plc 01/2018- 02/02/2018 (short term assignment) • Gathered and analyzed data for studies and reports and made recommendations based on findings. • Served as the main point of contact for new customer applications. • Responded to all inquiries from prospective customers in a prompt and professional manner. DirecTV Apr 2006 - June 2012 • - Technical support • - Billing and general inquiries/ Sales • - Coordinating with ground personnel if a need for onsite professional is required. • - Handles escalations call inbound/outbound American Express - - Billing and general inquiries