Aldrin Panganiban

ALDRIN PANGANIBAN Block 9 B Lot 35 Barangay San Jose, General Mariano Alvarez, Cavite, Philippines - Email/Skype:- Professional Experience Trademart inc. Online Work Data Entry SpecialistNovember 2017-December 2017 Enters client products to Amazon Vendor Portal Provides improvement plans to clients Provides analysis on volume of requirements, scrubs duplicate entries in the raw file Sends out team productivity reports on daily basis Conducts daily huddles with team members via Skype Accenture inc.Mandaluyong City, Philippines People, Program and Project Senior AnalystNovember 2009 – July 2017 Leads a team of Analysts resolve outstanding Credit Memo and blocked documents in client’s vendor’s account Sends out monthly client report on Open credits status Handles escalations and assists with contacting vendors and client SME’s for assistance in resolving open items Handles team disputes with QA and ensures any QA issues are resolved in a timely manner Schedules meetings with other AP teams to work on any process improvement measures and collaborates with other teams to ensure that open invoices are paid in a timely manner Adhoc Tasks: Information Security Management System – Point of Contact Ensures that AP team members are compliant with company ISMS and client Information Security policies Conducts daily Information Security floor walk and spot check. WE@ Accenture (Process Improvement) AP Tower – Point of Contact Ensures team is aligned with process improvement goals and meet metrics for Operational Excellence Requirements Ensures that deliverables of team reviewers are met and aligned with project and OE goals. -Staff Writer for the project’s Newsletter “Orbit” and submitted multiple “editorial” write-ups mostly dealing with work-life balance. -Initiated and participated in CSR activities such as fund raising and disaster relief donations. Also participated in Red Cross Blood Drive Accenture Dragon Boat Club -Resource Person for AP Helpdesk SAP End-to-end Training. -Shared various SAP Application usages and TCodes that became beneficial to AP and its helpdesk. -Conducts weekly touch points/meeting with AP Helpdesk Sykes asia inc.Mandaluyong City, Philippines Order Entry RepresentativeJuly 2007 – March 2008 Enters customer orders in to client system Coordinates with on-shore counterparts to expedite orders needed to be shipped the following day Provides team lead with reports on team productivity, quality scores and backlogs during middle and at the end of the shift Monitors client commendations for recognition and rewards purposes Alorica inc.Pasig City, Philippines Traffic Specialist - Workforce Management Lead      June 2006-July 2007 Manages team of Real Time Analysts who monitor incoming call volumes, personnel scheduling, attendance monitoring and attrition. Provides reports on call drivers and outages that impact call volume on a weekly and monthly basis. Attends management meetings and provides data used for Operations Reviews Alorica inc.Pasig City, Philippines Customer Service Representative - email, voice and chat support June 2005 – June 2006 Accepts incoming calls for local telecommunications client Processes customer requests for line reconnection, International Roaming and opt-out requests Upsells new products and services Insular Life assurance companyMakati City, Philippines Project Clerk September 2004 – June 2005 Education San Pedro College of Business AdministrationSan Pedro, Laguna Bachelor of Science in Accountancy, April 2003 Online Certifications ITAA Information Security Awareness (2013) Customer Assistance – Master Level (2012) Written English Certification (2012) Project Management (October 2013) Telephone Etiquette (2013) Additional Skills Knowledge of Accounting software such as SAP and AS 400 Knowledge of Six Sigma and Lean Process