Alea B. Lacsina

Alea B. Lacsina San Lorenzo, Gapan City, Nueva Ecija, Philippines M:- Skype: aleavaleriano22 Skills       Data Entry, Mining & Management Internet Research & Lead Generation Customer Service Email Marketing Managerial Skills Virtual Assistance Soft Skills       Excellent Written and Verbal Communication Time Management Problem-Solving Self-Confidence Attention to details Flexibility/Adaptability Experience UPWORK, INC.       2016 - As Needed - Open to offers Researcher Data Management Specialist Lead Generation Expert UNITEDHEALTH GROUP, INC. – Metro Manila, Phils. 2011 – 2016 Assistant Manager I was handling 30 associates to keep track of their performance. I was also part of improving processes, evaluating and analyzing performance, training and coaching staff and managing work loads and queues. My team was doing basic clinical judgment for insurance authorization, eligibility and claims. HINDUJA GLOBAL SOLUTIONS – Metro Manila, Phils. 2009 – 2011 Clinical Admin Associate Customer service / phone support for general customer service, insurance prior authorization and eligibility requirements. Education KESTER GRANT COLLEGE, PHILS. – Metro Manila, Phils. BS Nursing 2009