Alen Relatić

Alen Relatić E-mail : - Website: Phone : - Address : https://www.linkedin.com/in/alenrelatić-2b907a86 Velicanska ulica 1, 31000 Osijek, Croatia Work experience Condor Gaming Jan 2017 — Present Project Manager (Remote) • Communication between tech department and all other departments through all depths within the company • QA/manual testing of bug fixes, integrations, developments on staging and production environments • Organizing, creating and distributing tasks in Asana and Basecamp (description creation - briefing documents, steps for reproduction, urls, screenshots etc.) • Project managing implementations of new features on sites/backoffices, integrations (game providers, payment methods, licence for audits elements etc.) - all in collaboration with management, techs and relevant 3rd persons/departments • Organizing, distributing and coordinating tasks/projects to tech team (10 developers) • Scheduling deployments/releases • Creation of release notes • Reporting issues to external partner companies help desks, tracking and follow up on progress of fixes • External communication - integration meetings with partner companies, collection of integration documentation, aswell as preparing and sending out relevant company technical documentation to external companies • DNS management - updating company websites DNS, solely or in collaboration with hosting companies and 3rd parties (Email providers, Security services etc.) • Basic editing and maintaining companies Wordpress sites - https://condor-gaming.com/ and http://condorbulgaria.com/ Condor Gaming Oct 2016 — Jan 2017 Operational management assistant and Technical department assistant & tester (Remote) Operational management assistant for 25 hours / week: • being responsible, together with the operational manager, for the structure and performance of all departments within the Company, including, but not limited to, administration of business practices to create the highest possible level of efficiency possible • handling various strategic issues, maintenance policies, performing quality controls, coordinating current processes and developing new processes • organizing and performing the recruitment process • handling various finance department tasks such as invoice request, check and process, KYC verification, customer’s payouts, etc. • making sure communication flow within the Company’s departments is on highest possible level Technical department assistant (Tester) for 15 hours / week: • as a technical department assistant (Tester) contractor will be responsible for performing various testings needed and creating a very clean, easy and understanding communication with technical personnel on issues / errors found including the creation of reproducing environment • Asana management, tasks organizing • participation in integrations and other projects tests Condor Gaming Alen Relatić Jul 2016 — Oct 2016 1 Affiliate Lead Assistant (Remote) • Generating new affiliate leads through Buzzstream (CRM online software for Content Marketing, PR and Link building), accomplishing weekly/monthly goals • Searching and communicating through emails with potential affiliate sites using Buzzstream features under collaboration with companies affiliate managers Condor Gaming May 2016 — Jul 2016 Live Chat Customer Care Representative (Remote) • Live chat customer service using SmarterTrack • Answering any player or affiliate enquiries coming in via live chat and/or e-mail • Processing tickets and daily tasks such as processing a variety of bonuses • QA manual tests on sites - gameplay, registration, login, cashier, site functionality testing MBuy - Monika Posredovanje May 2016 — June 2016 Live Chat Customer Care Representative (Remote) • Live chat customer care on Facebook to any customer inquiries coming in via live chat, messages or e-mails about products on http://www.monika-posredovanje.hr/ • Processing orders on eBay • Product search on eBay and other supplier sites • Daily tasks - processing of customers and system administration in Excell Pirini-Trade d.o.o. May 2015 — Sep 2016 Sales and Marketing Manager • Customer care to existing and new customers; presentation and sale of range of office supplies, copiers and IT equipment • Communication with suppliers, calculations and pricing, making offers to customers • Monitoring of public tenders and preparation of documentation for tenders • Marketing - creating email marketing campaigns through Mailchimp for potential customers and newsletters for existing customers • Webshop - making categorization and database of all items offered for companies website - http://www.pirini-trade.hr/ making preparations for items and complement the range, tracking Google analitycs and creating banners through Gimp and Pixlr Shoebox Adria d.o.o. Feb 2015 — May 2015 Retail Salesperson • Customer care • Implementation of plans on a daily, weekly and monthly basis • Retail store appearance care, stacking range in accordance with the merchandising standards • Proposing measures to improve sales, reception, exposure, proper labeling of goods Self-employed Nov 2014 — Mar 2015 Ebay dropshipper (Remote) • eBay store managing • Tracking suppliers inventory and prices • Listing price calculation • Listing creation - using SEO techniques in titles, description and images, image editing • Order processing - ordering from suppliers, order tracking • Customare care • Training provided by DS Domination & Infinii dropshipping platforms Sport Vision Apr 2014 — Sep 2014 Retail Store Manager Assistant • Organization of team and the retail store in the absence of the Head manager Alen Relatić 2 • Liability for material and financial operations, personnel and appearance of the retail store, reception, control and display of goods in accordance with applicable regulations • Addressing customer complaints • Proposing measures for sales promotion and achieving the set sales plans Springfield Jun 2013 — Jan 2014 Retail Salesperson • Customer care • Implementation of plans on a daily, weekly and monthly basis • Retail store appearance care, stacking range in accordance with the merchandising standards • Proposing measures to improve sales, reception, exposure, proper labeling of goods New Look Mar 2012 — Jun 2013 Retail Salesperson • Customer care • Implementation of plans on a daily, weekly and monthly basis • Retail store appearance care, stacking range in accordance with the merchandising standards • Proposing measures to improve sales, reception, exposure, proper labeling of goods Studio Moderna Nov 2011 — Jan 2012 Telesales agent • Direct sales and promotion by phone • Selling Top Shop products - Dormeo, Delimano, Kosmodisk and other brands from company portfolio • Realization of plans on a daily, weekly and monthly basis Coca-Cola HBC Hrvatska Jun 2011 — Aug 2011 Merchandiser and Travelling salesperson • Merchandiser - organization of goods in warehouses of shopping centers, display of goods on the shelves by the standards of Coca-Cola, proposing measures for sales promotion, and achieving the set sales plans • Travelling salesperson - in the HoReCa channel (bars, restaurants), visiting existing customers and finding new and taking care about them, promoting action and arranging assortment of Coca-Cola, scan inventory (refrigerators), and overindebtedness of inventory Hrvatski Telekom Jan 2009 — May 2011 Customer care and Telesales agent • Agent in customer service - departments - Accounting, Info, Complaints • Telesales agent - selling T-com services (Maxtv, ADSL and packages for fixed lines) Education Business/Commerce, General 2008 — 2011 University Josip Juraj Strossmayer Osijek, Faculty of Economics Studied Business/Commerce at University Josip Juraj Strossmayer Osijek, Faculty of Economics. After finishing received a Bachelor of Commerce (B.Com.) degree. English and German 2000 — 2004 II. Gimnasyum Osijek Alen Relatić 3 Interests My biggest interest is online work itself. My future plans and interests are to grow my skills through courses, to gain certificates and knowledge in following fields - QA, project management, e-commerce, Wordpress, data analysis. Through my online work experience I learned a lot in QA and manual testing and found out it is something I feel comfortable working on. I`m passionate especially when it comes to games and websites testing. E-commerce and drop shipping is an online work category also very interested to me, because I love to do a variety of tasks, to search for products, check their conversion rate online, create new listings and place ads on different platforms, websites. I like the whole process from beginning to the end, cycle of product creation and sales online, take care of process to completion, testing etc. One of my equally big passions is football - since I also played semi - professional in Croatian 2. and 3. league - made passionate about football statistics, transfers, youth players development and everything related to gaming and football. I still play recreational football and tennis. Also have a desire to learn Spanish as a 3rd language and finish a massage course. :) References References available upon request. Alen Relatić 4