ALEXANDER BUONO
401 North Neville Street, Pittsburgh, PA 15213
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Career Summary
Achiever with multi-million dollar startup experience in managing operations. Excellent project
management, customer service and multitasking skills. Looking for a position with opportunity to grow.
Work History
General Manager, 01/2018 to 08/2018
GoPuff – Pittsburgh, PA
Turned around under-performing branch to profitability within the first four months of promotion.
Hired and managed team of 30+ employees/contractors to run on-demand delivery operation.
Grew sales 51% by refocusing short-term goals and leverage inbound marketing channels into an
ongoing effort to promote a positive brand awareness within our market.
Reduced fulfillment times 25% by implementing efficiency systems to improve operations-flow.
Eliminated shift coverage deficiencies during peak-hours by coaching benefits-focused recruitment
practices to incentivize new hires.
Operations Manager, 08/2017 to 01/2018
GoPuff – Pittsburgh, PA
Increased repeat orders 23% by optimizing operation structure to focus on creating a consistent and
reliable customer experience.
Collaborated with marketing in planning social media outreach and promotional partnerships to
drive more customer referrals.
Reduced contractor turnover during high-churn winter months by 60% through extraordinary
relationship management.
Negotiated inventory shipments to arrive at later times to free up workforce during peak operation
times.
Education
Bachelor of Arts: Economics, 2017
University Of Pittsburgh - Pittsburgh, PA
Minor in Psychology with coursework focusing on Behavioral Economics.
