Alexander Lara Sartorio Jr

I have the requirements you are looking for. 

I am very energetic and dynamic at work. These things are very important to become productive in every account and project. I worked in The Business Process Outsourcing Industry for almost 13 years.I have wide range knowledge in Customer services and Technical support.I also Handle collections account talking to Accounts payable personnel of the biggest company in the US and Canada for an specific campaign.

As a customer Support Specialist I can help you build great relationships with potential clients and ongoing clients. I can be someone who is not deterred by roadblocks and instead enjoys the challenges and keeps moving forward. I'm that person who doesn’t believe in following the herd. I'm proactive and enthusiastic, passionate, super friendly, well-spoken and energetic. A good sense of humor is also my plus factor.

I love the role of helping others,solving problems and creating long-term customer relationships. This is a great opportunity if I care deeply, genuinely and passionately about my customer.

One of the companies I worked with is West Contact Services currently ALORICA. Handle different account and line of business and get promoted 3 times.

I also worked with Citi Group Citi Bank N.A, almost a year as a customer services officer rank III. Part of my job is to assist a client in managing accounts. I was part of JP Morgan chase & C.O Almost 1 year as a phone banker rank II. I experience working as a collection specialist with I-Qor for almost a year and with TRG currently IBEX Philippines, and PSG Recruitment firm. I have reached the goal to serve the BPO Company by providing them good customer services and much more exceed expectation. Helping my clients meets their daily target and goals have become my passion. 

I have experience in Copy Writing .I did a few local Video Blog for a marketing projects and have Created an informative Video. Has an experience in Telemarketing, Appointment Setting, and Project Management. I have experience handling Research and Lead Generation and Qualifying Leads. Above average Client Communication skills. I have undergone Cyber Security training for both customer services and financial account. Has knowledge in Basic Troubleshooting Minor Issues on for PC's. Attended Seminar for Advance Virtual Assistant, Social Media Management and Postings. Experience skills in Comprehensive Report and Data Analysis. Knowledgeable in Business Ethics. Basic in Graphic design, logo making and Marketing ads. I am happy to see my clients happy with my work.

I can help organize the workflow, increase productivity, troubleshoot minor-major problems, delegate, prioritize and help schedule everything important. Receiving 100 calls or more in a day is truly a sign of success. I'm flexible and willing to be trained. I can work in minimal supervisions. I'm willing to be part of the growth of a company that care both for people, client and employees. I'm looking for a company that can gives me a long term partnership.