Alexis Billinge

Alexis Billinge 642 NW 4th Ct, Hallandale, FL- ||- Education Florida State University || Tallahassee, Fl BA in English Literature & Theatre, Minor in Film Studies GPA: 303 May 2013 University of Stirling || Scotland, UK Certificate in Publishing Studies Sept 2014 Work Experience Global Response || Margate, Fl Agent June 2016 - Nov 2017 • Worked for several clients, including MoMA design catalogue, Honey Baked Ham, Wrap London & Poetry, Caswell-Massey, Lacoste, and Connections Academy. Primarily took catalogue orders and credit card information, except in Connections Academy where I did customer care and enrollment in virtual school. • Learned & used two different VoIP systems for answering calls, Cisco & PalleTech, as well as various computer systems for logging catalogue orders or taking customer care notes, which were based on the client. Iqor || Miramar, Fl May 2018 - Current Junior Agent • Filed insurance claims for damaged, lost, and stolen wireless devices. • Learned VoIP system, Avaya, for answering and a computer system called iCare that is used to file the claim. • Used empathy with customers during a stressful time in their lives while getting them through the claim as effortlessly as possible, even when the process was made more difficult by extra security measures to prevent unauthorised use. Skills Computer Fluency 50 WPM Microsoft Office Suite || Word, Powerpoint, Excel Social Media || Facebook, Twitter, Tumblr, Instagram, Wordpress, Pinterest Basic proficiency in Adobe Photoshop and InDesign Writing Creative Writing & Storytelling Personal Blog || http://www.notjustalifebutastory.wordpress.com • Life Blogging, specifically Mental Health Recovery • Advice pertaining to Mental Health Recovery • Reviews || Television, Film, Games, Books, Music, etc.