Ali Abbas Petiwala

ALI ABBAS PETIWALA (ITIL®) Mansfield Street Saddar, Karachi - Pakistan-| Tel: - | Mob: - SUMMARY OF QUALIFICATIONS 6+ years of expertise in IT Management, IT Governance , Business System Analyst, Project Supervisor and System Support & Administration. Testing & Troubleshooting | Project Management | System Administration Vendor Management | Asset Management | Resource Allocation | Effective Communication Team Leadership | Risk Management | Data Backup & Recovery | Desktop Support | IT Management | Datacenter Management | RMA Process | Financial Management | Procurement Management TECHNICAL PROFICIENCIES Server Management & Hypervisor DNS Management, AD DS (Active Directory Domain Server), WMI, Remote Server Management, Exchange Server 2010/2013/2016, IIS, DHCP, User Management, GPO, OUs, VMware, HyperV, System Center (Configuration Manager, Virtual Machine Manager, Operation Manager) Software Microsoft Office (Word, Excel, Outlook, PowerPoint, Project), SQL, PL/SQL, Oracle, Microsoft Project Service Desk Applications Platform Networking Product Knowledge Autotask, OSTicket, JIRA, Managed Engine Windows Server 2012/2008 R2, Windows 7, 8 & 10, Linux (Ubuntu) Lan / Wan Configuration & Troubleshoot, Wireless, Cable Management, HPE (Servers, Networks & Storage), CISCO, ARUBA, Microsoft, DELL & IBM PROFESSIONAL EXPERIENCE EMITAC ENTERPRISE SOLUTIONS LLC, DUBAI, UNITED ARAB EMIRATES IT Support Team Coordinator & Asset Management April 2016 to September2017 Following the ITSM techniques to conduct IT system activities as per the SLA provided contract validity though helpdesk and to coordinate with respective engineers till issue is being resolved. Serve as vital resource for Help Desk staff, Overseeing daily support operations and providing assistance. Allies with vendors to evaluate, cost, purchase and implement key IT systems. Maintaining inventory with Asset Management. Assist contract manager for Preventive Maintenance to be conducted, contact validation and renewals process. Perform Oracle operations (Order Processing) with regards Asset Management. Vendor Management to perform price negotiation, prepare RFQ and draft proposal. Perform duties as internal IT support where managing and handling all IT activities (software and hardware). Ali Abbas Petiwala |-|- GHAZI BROTHERS, KARACHI PAKISTAN System Support Engineer (IT officer) May 2015 to February 2016 Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Participated in large-scale upgrades and installations. Monitoring and performing monthly heath check for Data center. Project Coordinator Responsible for coordinating all IT projects with departmental managers and executive team. Assist in subproject planning, budgeting, vendor selection and quality assurance efforts. Assigned tasks to team members using MS Project. Responsible for vendor acquisition and management as well as rare parts acquisition and price negotiations. Researched and implemented options to continuously improve short and long term sourcing solutions. Selected Project: Implementation of IT Helpdesk System to make IT Support more effective. Implementation IPPBX in HO and interconnecting 9 Braches all over Pakistan. SUPERCEED (M) SDN BHD, KUALA LUMPUR, MALAYSIA IT Business System Analyst (August 2014 to February 2015) April 2014 to February 2015 Responsible for handling needs assessments and cost/benefit analysis to aligned the company’s technology with their business strategies and obtain business needs from management, solicit product enhancement required by the end users and convert these request to form a workable solution with the technology staff. Responsible in maintaining server and network infrastructure. Maintenance and troubleshooting TCP/IP and Superunity Server (inbound and outbound call records) for Virtual Call Center system. Customer Support (Telecommunication) (April 2014 to August 2014) Coordinates operational process for Technical Support Team and Billing Department. Process technical reports which includes data collection, analysis and summarization of information and trends for monthly support calls and issue resolution. Excelled in previous roles as Search Engine Optimizer for Right Solutions in Karachi, Pakistan (October 2009 to 2011) and as an Assistant System Support Engineer for APIIT in Karachi, Pakistan (April 2008 to October 2009) PROFESSIONAL DEVELOPMENT Certification  ITIL® Foundation Certificate in IT Service Management (Foundation Level) Training Program  Prince2 Foundation (Training) Ali Abbas Petiwala |-|-  Microsoft Certified Solutions Associate (MCSA) EDUCATION HISTORY M.Sc. in Technology Management (Post Graduate Certificate) | Staffordshire University, UK Dissertation: Effective Drivers of Cloud Computing for SMEs of Pakistan B.Sc (Hons) in Computing | Staffordshire University, UK Final Year Project: La’Cuisine Restaurant Management & Collaboration System Ali Abbas Petiwala |-|-