Ali Goreja

ALI GOREJA Support Engineer /Cloud Services Education. Foundation University Islamabad 2011 - 2015 Bachelors in Software Engineering Studied SDLC, Data Warehousing, Data Structures, OOP, Automata Theory, System Programming, Web Engineering & Software Quality Assurance/Testing. F.G Sir Syed College, The Mall, RWP 2009 - 2011 ICS, Computer Science Studied Programming Basics, Statistics, Mathematics. --Lahore/Islamabad, Pakistan About me. Result oriented and knowledgeable systems engineer with a proven track record of employer and client satisfaction in providing system support & customer services to various clients. Maintaining various system upgrades, patches, managing cloud services such as Azure AD, SAAS platforms, Product Support, having 5+ years of experience in managing 365 business, power apps & many others. 365 Admin Centre Azure Cloud AD VMware | DC Power Apps 365 Group Policy Certifications. SPLUNK Cyber Security & Ethical Hacking Azure 104 Exam Prep. Google Analytics & AdWords Work Experience. Managed Future Technical Support Engineer June 2021 - Present Top Notch user support to our Canadian Client. ITARIAN as an End Point Manager and RMM tool to access systems remotely for troubleshooting. Managing AD Group Policies& Permissions, Microsoft Products, Adobe &office 365 support services. Managing Network support including Unifi Network Systems. Handling Firewall, Access Point, WIFI Modem, PPOE device Configuration and VPN accessibility for remote users. Level-2 support and assistance for 365 power & business apps. Handling MAC Support for Mac users using EPM. Upgrading latest tools to resolve modern asset and access issues to smooth the overall user experience. Live Resolutions like Network Printer Configuration, Port Handling, L2TP VPN configuration, Ikev2 configuration. QUICK FUEL Technical Support Engineer Sept 2018 - Nov 2020 Covering technical support of more than 800 sites of QUICK FUEL in various states of Australia. Using Spice works & Zendesk as CRM & RMM tools, Handling Corporate Client's physical DB & application servers to manage& configure data on Head office. Skills. 365 Admin Centre Azure Cloud AD Each corporate site is connected towards its HO server & Independent site is managed by BO Apps. Hands on experience on digital fuel pump controllers like POSTEC, ENABLERS, FUSION, DOMS & FOCUS to integrate fuel pumps with our software application(SwiftPOS). VMware | DC QR Engineering Const. - UAE Power Apps 365 | Dynamics Group Policy ITARIAN | Spiceworks SSL | Ikev2 | L2TP Condo Manager QuickBooks Support Remote Desktop Support VPN Configurations Unifi™ Reference. Ahmed Saeed Technical Support Analyst P : - E:- Links. https://infomites.com https://LinkedIn.com/in/aligoreja https://twitter.com/AlyGoreja Feb 2017 - Sept 2018 E-Commerce Web Support Provided recommendations and executed/managed strategies for content development in coordination with SEO goals– general and keyword specific. Provided all the technical assistance when required and deliver the reports for work record. Keeping pace with SEO, search engine, social media, and internet marketing industry trends and development. Managing the website along with social media marketing and focusing to expand the network across all the middle east. Performing SEO key tasks that include on-page optimization, link building, guest blogging and improve ranking to make it appear on top of Google. Providing SEO analysis and recommendations in coordination with elements and structure of websites and web pages. Telesquad LLC Technical Support Engineer June 2015 - Feb 2016 U.S based software house providing various complex software and database solutions to U.S Clients. Support, maintenance and upgrades of currently running software. Support, maintenance and development of main database and its procedures. Resolve customer complaints and respond to suggestions for improvement enhancements. Responsible for user manuals documentation and technical documentation. Writing and maintaining program code to meet system requirements, system designs and technical specifications in accordance with quality accredited standards. Writing, updating and maintaining technical program, end user documentation and operational procedures. Providing advice, guidance and expertise in developing proposals and strategies for software design activities such as financial evaluation and costing for recommended software purchases and upgrades.